Retail Market Manager (US) - South Jersey Coast

About the role

This role contributes to TD Bank U.S.'s overall strategic goals by leading the financial performance, client experience and operational efficiency of bank locations within a specific geographic area. This leadership role is accountable to drive consistent execution of behaviors and outcomes in Managers to achieve financial performance, client experience and operational efficiency.

Responsibilities

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and driving effective performance management, as required
• Develops and executes regional-level strategies to meet sales and revenue targets
• Drives the growth of deposits, loans, and other retail banking products
• Identifies and capitalizes on regional opportunities to expand client base
• Oversees and leads a network of diverse financial centers while monitoring and evaluating performance and growing talent, developing skills and capabilities to achieve career goals, leading by example in promoting company values and culture, supporting project/initiative success, and achieving business results
• Led a strong culture of integrity/risk framework within the region by ensuring stores are adhering to all banking regulations/internal policies to ensure optimal regional performance related to retail operations, loss, risk exposure, and controllable expenses
• Supports ongoing development, long term business plan goals, operational integrity, and adherence to risk requirements and operational processes
• Drives/influences a risk mindset while understanding and operating within the risk appetite for TD
• Ensures compliance with regulatory and internal standards and fosters a culture of ethical behavior
• Addresses areas of risk concern and non-adherence to policy/procedure with teams. Acts as an owner to address concerns, coach, and follows up to inspect remediation
• Leads a region of consistent customer service behaviors to deliver TD's brand promise, making it easy to bank with TD when and how they want. Focuses on providing personalized connected experiences while addressing customer irritants and complaints in a timely and effective manner and offering appropriate solutions to meet the client needs
• Supports financial growth by collaborating with partners (Commercial, Small Business, Wealth etc.) and other lines of business by developing awareness of TD in the local community
• Acts as point of escalation/contact within the Region for issues raised from clients, other internal groups and/or partners, and ensures swift resolution
• Builds strong relationships with local communities to enhance the bank's presence. Represents the bank at community events, networking opportunities, and business forums
• Fosters partnerships with local businesses and organizations to drive growth
• Identifies growth opportunities, region/market trends and competitive challenges
• Collaborates with marketing to develop regional campaigns
• Reinforces a culture where we make a difference within the community by serving on boards and fostering engagement in volunteering, financial education etc.
• Leads a team that is dedicated to our Clients, Communities and Colleagues, to inclusion and diversity, and to our environment

Requirements

Undergraduate degree or equivalent experience
10+ years of relevant work experience in a retail banking, financial institution preferred
5+ years of management experience preferably in a retail banking environment with consumer lending experience preferred
Previous sales and business development experience
Exhibits strong leadership competencies, Client centricity, business acumen & judgement, delivery excellence, operational excellence, technology acumen, inclusive talent development and can make impact
Strong understanding of financial center operations, policies, and procedures
Proven ability to multi-task in a fast-paced sales environment
Proven ability to negotiate, manage relationships and influence across business lines

Qualifications

Physical Requirements: Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous

Skills

Strong leadership competencies
Client centricity
Business acumen & judgement
Delivery excellence
Operational excellence
Technology acumen
Inclusive talent development
Can make impact

Benefits

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

Pay

$170,000 - $210,000 USD

Schedule

Hours 40