Retail Manager - Monmouth University Store

Position Overview

As a Campus Store Manager, you will lead all aspects of store operations, driving results through sales growth while maintaining high levels of brand and operational excellence.

Responsibilities

• Drive Results/Sales:
  • Execute operating plans and daily operations for both traditional and rush periods.
  • Manage sales promotions, special events, book signings, and merchandise displays.
  • Collaborate with course materials leadership on in-store activities.
  • Review and approve store markups, markdowns, and write-offs.
  • Ensure store financials are reviewed and adjusted to drive sales.
  • Manage store shrinkage within budget.
  • Ensure store security and safety.
• Campus Relationships:
  • Facilitate campus and community events.
  • Communicate with campus stakeholders, including faculty, staff, administrators, vendors, and One Team Center staff.
  • Participate in strategic partnership reviews.
  • Engage with the campus community.
  • Represent the store on bookstore advisory committees.
• Talent Management:
  • Develop cross-functional teams with the ability to execute initiatives and drive operational standards.
  • Maintain a culture of accountability through effective performance management.
  • Recruit, train, coach, and develop all team members.
• Customer Service:
  • Create and maintain an engaging customer service culture.
  • Build relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff.
  • Handle routine inquiries and escalate complaints.
  • Ensure the store is neat, clean, and orderly.
  • Oversee a café or convenience store, ensuring compliance with health and food safety regulations.

Requirements

• Bachelor's Degree or Equivalent.
• 3-5 years of retail management or strong customer service experience.
• General Computer Skills.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, ability to influence a team, and customer outreach.
• Travel: minimal - less than 10%.

Full Time Benefits

• Medical, Dental, & Vision
• Voluntary Insurance plans
• 401k + 100% company match (up to 4%)
• 80 hours vacation + sick days
• 10 paid company holidays
• Quarterly Bonus Plan

Follett Higher Education is a drug-free workplace environment.