Retail Manager 3

About the role

Retail Manager position at The College of New Jersey in Ewing, NJ. This role oversees a large retail location with three additional cafes throughout campus, manages unionized staff, and operates 7 days per week.

Responsibilities

• Identify customer needs and expectations
• Ensure Sodexo and customer goals are aligned and met
• Educate and develop rapport with clients and promote partnerships
• Promote a customer/client-centered culture that strives to exceed customer and client needs
• Coordinate all unit catering initiatives to drive sales growth and track results
• Maintain and improve service level, resulting in increased customer satisfaction
• Ensure all HACCP standards are followed
• Demonstrate resourcefulness and quick responsiveness to client and customer requests

Requirements

• Associate's Degree or equivalent experience
• Minimum 2 years of management experience
• Minimum 1 year of work experience in concessions, retail sales, or store operations
• History of strong leadership and excellent communication skills
• Prior experience promoting national brands with clients and customers in a campus environment
• Proven client relationship and customer service skills

Benefits

• Medical, Dental, and Vision Care
• Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities
• Tuition Reimbursement

More extensive information is provided to new employees upon hire.