Retail Loss Prevention & Safety Lead

Overview

The House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first-in-class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

RESPONSIBILITIES

• Mitigate and reduce losses through the deterrence of external theft and the execution of key operational programs.
• Model customer engagement behaviors to detect and deter shoplifters and provide service to all customers.
• Support, promote, and actively demonstrate company values related to athlete engagement.
• Detect, investigate, and document Organized Retail Crime, and other violations of law and/or company policy. This includes networking with law enforcement, loss prevention professionals, and other retailers to identify and create comprehensive case files for repeat external theft perpetrators and minimize exposure to loss and fraud.
• Proactively monitor controls and conduct local surveillance to identify possible dishonest activity, concerning behaviors typically attributed to shoplifting activity – internal and external.
• Routinely walk stockrooms and employee-only areas to ensure store compliance with stockroom standards and identify any signs of internal theft.
• Complete detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab-and-go activity.
• Effectively network with retail and government resources to identify, investigate, and address organized retail crime activities, inclusive to case resolution and prosecution.
• Requires 100% ability to walk sales floor, stockrooms, and office areas during the duration of the shift.
• Ability to de-escalate incidents involving confrontation by athletes exhibiting concerning behavior.
• Completes weekly LP Lead Recaps.
• Inventory Movement Validation Trains all store associates and managers on Company Loss Prevention and Core Operational programs to ensure compliance.
• Conducts regular review of operational processes for compliance - Inventory movement, cash office procedures, and Known Loss Reporting. Develops tactics for improvement, as necessary.
• Trains and validates process execution related to inventory movement functions to include TIME, claims, omni-channel fulfillment, and inventory adjustments. Analyzes key metrics to identify operational deficiencies and financial risks, develops tactics to improve.
• Physical Security and Safety In partnership with the LP Director-Specialty, assists with conducting store Loss Prevention assessments to ensure compliance with company processes and legal requirements. Ensures compliance with physical building security to include key control, monthly alarm tests, alarm call response, and store alarm call list is maintained. Ensures the safety and security of associates, customers, and property per local regulations to include off-site and external storage locations. Conducts MES sweeps, fitting room checks, and safety certifications as the needs of the business dictate. Identifies and corrects any safety concerns with the rock wall and climbing equipment by maintaining Company loss prevention standards and controls. Ensures all necessary licenses and permits related to areas of responsibility are up to date and works with applicable departments to renew prior to expiration. May function as the store safety committee leader and completes all required documentation. Reviews safety trends and develops action plans regularly with the store leadership team. Participates in Shrink Coach meetings, new hire orientation, and conducts frequent training sessions with store teammates. Assists the store Shrink Coach and is responsible for auditing the store Shrink Business Plan. Provides ad hoc support for the general needs of the business as necessary.

Qualifications

Prior LP or educational experience in Loss Prevention preferred. Virtual Requirements: At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments. To ensure a smooth and secure experience, please note the following: Cameras must be on during all virtual interviews. AI tools are not permitted to be used by the candidate during any part of the interview process. Offers are contingent upon a satisfactory background check which may include ID verification.