Retail Licensed Optician

Summary

Assists customers with frame selection, fits and dispenses frames. Utilizes technical information to interpret prescriptions and help customers choose optical products and services.

Essential Responsibilities

• Assist each customer in frame and lens selection while meeting social‑distance requirements.
• Ensure compliance with social‑distancing, cleaning protocols, and hygiene practices: frequent handwashing, no handshakes, covering nose and mouth when coughing or sneezing, and avoiding touching eyes, nose, or mouth with unwashed hands.
• Provide customers with accurate product information regarding frames, lens selections, and other services.
• Provide customers covered by third‑party insurance with accurate benefits information and inform them of any additional charges not covered.
• Utilize the SERVE sales process to identify customer needs and establish proper lens recommendations.
• Use all available demonstration tools as outlined in the SERVE brochure.
• Analyze and interpret patients’ prescriptions.
• Communicate with the lab and optometrist to ensure prescription accuracy.
• Sell, fit, and dispense frames and accessories using accurate measurements, verification of ordered products, and adjustments in accordance with the Eyewear Presentation.
• Maintain a clean and orderly dispensing area.
• Ensure accuracy of customer pricing for retail customers.
• Maintain license requirements per state guidelines.
• Provide feedback and guidance to apprentice opticians where applicable.
• Adhere to privacy, confidentiality, and HIPAA policies.
• Participate in required training and educational activities to meet departmental goals and professional affiliation requirements.
• Diligently maintain cleanliness of all equipment, workstations, and the overall facility on a daily basis.
• Complete additional responsibilities as assigned based on changing business needs.

Education and Licensure

• High School Diploma or equivalent.
• Must have and maintain applicable state licensure for ophthalmic dispensing.
• Knowledge and demonstrated ability to explain optical products and services, analyze and interpret optical prescriptions, and fit and dispense eyewear.

Skills and Abilities

• Language: read and comprehend simple instructions, write simple correspondence, and present information effectively one‑on‑one or in small groups.
• Mathematical: calculate discounts, interest, percentages, and apply basic algebra and geometry.
• Reasoning: apply common‑sense understanding to follow written, oral, or diagram instructions and solve problems involving concrete variables.
• Basic computer literacy.
• Strong communication skills and a desire to work with the public.
• Outgoing, positive professional personality and appearance.
• Ability to work independently and as part of a team.
• Effective interaction with doctors and other associates.
• Ability to perform multiple tasks simultaneously.
• Flexibility to support change.
• Willingness to work onsite and attend interactive meetings regularly.
• Ability to initiate immediate interaction, coordination, and collaboration with team members, clients, and customers.

Physical Demands and Work Environment

While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms, and must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers, and machines).

• Stand – most of the time
• Walk – occasional
• Use hands/fingers – most of the time
• Reach with hands and arms – most of the time
• Lift/move up to 20 lb – frequently
• Vision requirements: close vision (20 inches or less), distance vision (20 feet), color vision, peripheral vision, depth perception, and ability to adjust focus.

Behavioral Characteristics

• Basic computer literacy.
• Strong communication skills and a desire to work with the public.
• Outgoing, positive professional personality and appearance.
• Ability to work independently and as part of a team.
• Effective interaction with doctors and other associates.
• Ability to perform multiple tasks simultaneously.
• Flexibility to support change.
• Willingness to work onsite and attend regular interactive meetings.
• Ability to initiate immediate interaction, coordination, and collaboration with team members, clients, and customers.

HIPAA & Security Requirements

All associates must comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) regarding disclosures of protected health information (PHI). Associates may have access to covered information, cardholder data, or other confidential customer information, which must be protected at all times. Associates must adhere to all data security guidelines established within the company’s Privacy & Security Training Program.

Pay

Minimum pay rate of $24.50 per hour plus incentive. Starting pay may vary based on experience to a maximum of $36.75 per hour. Incentive pay, wage upgrades, and overtime opportunities are also available.