Retail Learning Coach - Dallas

About the Role

The Retail Learning Coach - Dallas partners with store directors, market vice president, and market sales directors to drive sales performance, elevate the client experience, and strengthen leadership and selling capabilities across a designated group of retail locations. This role leads performance-based coaching initiatives that translate learning programs into measurable on-the-job behaviors and business results. Success requires a strong background in luxury retail, proven coaching expertise, and the ability to influence leaders at multiple levels.

The Retail Learning Coach must think strategically while being hands-on in day-to-day execution, focusing on clients, people, and brand desirability. They will model and champion core values: Be Creative & Innovative, Deliver Excellence, and Cultivate an Entrepreneurial Spirit.

Responsibilities

• Use business performance metrics to identify coaching opportunities and develop coaching strategies for designated retail locations.
• Monitor and create coaching plans to improve key performance indicators, including sales, average unit retail (AUR), conversion, clienteling activity, appointment-driven business, mystery shop results, and net promoter score (NPS).
• Develop and support 30-60-90-day coaching plans for employees requiring additional development.
• Monitor coaching plan progress weekly and monthly vs. targeted performance metrics and adjust strategies based on results.
• Ensure learning programs are effectively applied and sustained in day-to-day store selling behaviors, client experience, and client development.
• Conduct needs assessments using business results, performance data, in-store observations, and stakeholder feedback.
• Identify learning/skill gaps and develop targeted coaching and learning action plans.
• Design and facilitate sales-floor micro-learnings and skill-building exercises aligned with Tiffany & Co. North America Retail Excellence.
• Support adoption and engagement of the digital e-learning platform, Tiffany Wonder.
• Partner with store leadership to execute structured onboarding plans and development milestones.
• Monitor onboarding progress and ensure completion of required learning activities.
• Deliver in-the-moment coaching and feedback to client advisors and leaders on the sales floor.
• Observe employee interactions and provide actionable feedback to drive measurable performance improvement.
• Coach on client experience, client development, relationship-building, selling skills, and leadership behaviors.
• Align with store directors and team managers on post-store visit action steps and follow-up.
• Support onboarding and assimilation of new retail employees, ensuring they understand and apply client experience and selling standards.
• Collaborate with store, market, and corporate partners to align coaching priorities with business objectives.
• Share observations, performance trends, and learning needs with leadership teams.
• Motivate and inspire teams to strive for excellence through consistent daily behaviors.
• Strengthen leaders' coaching capabilities by observing one-on-one client advisor meetings and providing feedback on development conversations.
• Partner with store directors and team managers to create and execute individualized development and performance improvement plans.
• Model a coaching approach that recognizes achievements, reinforces positive behaviors, and promotes continuous improvement.
• Participate in training initiatives and collaborate with global and central learning teams to reinforce training program objectives.
• Influence leaders to adopt coaching strategies that improve employee performance, client experience, and business results.
• Support a culture of accountability, learning, and continuous development.

Requirements

• 5-8 years of experience in luxury retail sales leadership and people management (e.g., Team Manager, Store Director, Multi-site/Market Business Partners).
• Passion for luxury retail environments; jewelry/watch expertise is a plus.
• Proven track record in sales, developing client relationships, leading teams, and performance-based coaching.
• Demonstrated success improving sales performance and developing employees through coaching.
• Proven experience analyzing retail performance metrics and translating insights into development actions.
• Strong coaching, facilitation, and adult learning capabilities.
• Deep understanding of retail selling behaviors, luxury client experience standards, and relationship-based selling.
• Ability to assess performance gaps and implement effective development solutions.
• Strong communication, presentation, and influencing skills.
• Ability to build trust and credibility with frontline employees and leaders.
• Excellent organizational, planning, and follow-through skills.
• Strong interpersonal skills, active listening, and ability to deliver constructive feedback.
• Proficiency with Microsoft Office applications and business reporting tools.
• Experience supporting multi-store markets.
• Ability to travel regularly among assigned stores, including overnight travel up to 50% of the time.