Retail Coach

At First Commerce Credit Union, we believe every member interaction is an opportunity to deliver Remarkable Member Service, build trust, and make a meaningful difference in the communities we serve. We're looking for a supportive, knowledgeable, and service-driven Retail Coach to help strengthen the confidence, consistency, and success of our frontline retail team members.

Responsibilities

• First-Year Team Member Support – Own the First-Year Team Member Success Program by providing structured coaching, confidence assessments, and scheduled touchpoints throughout each new retail team member's first twelve months.
• Operational Coaching – Provide real-time coaching to financial center team members to help strengthen confidence, consistency, and execution.
• Onboarding Support – Partner with leaders to support new hires as they build the knowledge, skills, and independence needed to be successful.
• Retail Operations Guidance – Reinforce teller operations, consumer loan origination processes, member service, compliance, digital banking, systems navigation, and operational procedures.
• Service Standard Reinforcement – Observe branch operations and help reinforce consistent execution of First Commerce policies, procedures, and Service Standards.
• Technical Support and Teaching – Provide guidance for complex transactions and operational questions while helping team members learn through the process.
• Continuous Improvement – Identify trends, recommend improvements, and partner with Retail Leadership, Learning & Development, and the Knowledge Center to enhance resources and processes.
• Retail Initiative Support – Assist with the implementation of new products, services, systems, procedures, and technology initiatives across assigned financial centers.
• Market Travel – Travel regularly among assigned financial centers within the assigned market to support team member development and operational consistency.

Requirements

• Excellent verbal, written, and interpersonal communication skills, with the ability to build rapport easily.
• A self-directed, highly motivated approach with strong organizational and time management skills.
• Strong knowledge of banking operations and regulations.
• Knowledge of First Commerce Credit Union products, services, policies, and procedures preferred.
• At least 3 years of experience in a financial organization selling and servicing members or customers, with a proven record of sales accomplishments.
• At least 3 years of loan origination experience, including mortgage products, with knowledge of account structuring, loan origination policies, and operational procedures.
• A proven track record of individual sales results and mentoring peers.
• Management or supervisory experience with proven sales results preferred.
• A high school diploma or equivalent; bachelor's degree and/or credit union courses such as CCUE, MERIT, or STAR Program preferred.

Benefits

• Competitive pay that reflects your experience and impact
• Health, dental, and vision insurance to keep you and your family covered
• 401(k) with company match to help you build your future
• Generous PTO and paid holidays so you can recharge and enjoy life
• Employee assistance programs for life's unexpected moments
• Ongoing training and professional development to keep you sharp
• Clear career advancement opportunities within a growing organization
• A supportive team environment where your voice matters
• $500 referral bonus for helping us find our next great hire