Retail Lead Associate (Reduced-Time), Customer Experience Operations
Pay
Pay starts at $18.05 per hour. The listed rate includes the base pay plus the highest available shift differential, which varies by shift selection. Additional earnings may include shift differentials and overtime pay.
Benefits
Starting Day 1, Amazon offers Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line, and 401(k) matching. Additional benefits are described at the Amazon benefits site.
Schedule
Reduced‑time hours: average 30–39 hours per week. Open availability BH (Tuesday‑Saturday) 2:45 PM – 10:15 PM. Flexible hours may include nights, weekends, and holidays.
About the team
Customer Experience Operations (CXO) is an Amazon organization focused on delighting customers with quality service in a fast‑changing environment. The team operates at Locker+ retail locations, facilitating delivery and return of orders while connecting personally with customers.
Responsibilities
- Interact with customers using engagement strategies and model desired behavior for the rest of the team.
- Utilize inventory management systems to scan, process, and count product.
- Provide peer‑to‑peer feedback on processes and standards; serve as an escalation point to assist associate peers in solving customer issues where appropriate.
- Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
- Identify and communicate barriers and trends that affect the customer and associate experience; support the manager in building a strong site culture.
- Work with a manager to maintain the physical safety and quality standards of the site.
- Operate in a fast‑changing and ambiguous environment.
- Perform additional duties as assigned.
- Lift up to 49 lb, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, reach, and continuously climb and descend stairs.
Basic Qualifications
- High school diploma or equivalent.
- At least 18 years of age.
- 1+ years retail or customer‑facing experience, or 1+ years floor‑leader/leadership experience, or 1+ years Amazon (Blue Badge/FTE) experience.
Preferred Qualifications
- Experience training others.