Retail Lead Associate (Reduced-Time), Customer Experience Operations

About the role

This role is available at Amazon's Locker+ retail locations and is part of the Customer Experience Operations (CXO) team. The team aims to provide convenient package pickup and returns services for customers.

Responsibilities

• Interact with customers by using customer engagement strategies and modeling desired behavior.
• Utilize inventory management systems to scan, process, and count products.
• Provide peer-to-peer feedback on processes and standards, and serve as an escalation point for resolving customer issues.
• Contribute to continuous improvement of the customer experience and operations by developing best practices.
• Identify and communicate barriers and trends affecting the customer and associate experience, and support the manager in building a strong site culture.
• Maintain the physical safety and quality standards of the site under the guidance of a manager.
• Work in a fast-changing and ambiguous environment, performing additional duties as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and perform tasks such as pushing, pulling, squatting, bending, reaching, climbing, and descending stairs.

Requirements

• High school diploma or equivalent.
• At least 18 years old.
• At least 1 year of retail or customer-facing experience, or 1 year of floor leader or leadership experience, or 1 year of Amazon (Blue Badge/FTE) experience.

Qualifications

• Strong attention to detail.
• The ability to quickly prioritize tasks.
• A willingness to learn new things.
• A commitment to delighting customers.

Skills

• Customer service skills.
• Inventory management proficiency.
• Peer-to-peer communication and feedback.
• Problem-solving and conflict resolution skills.
• Ability to adapt to a fast-paced, changing environment.

Benefits

Amazon offers a comprehensive benefits package, including:

• EAP (Employee Assistance Program)
• Mental Health Support
• Medical Advice Line
• 401(k) matching

Final pay will be determined based on shift selection and location. The starting pay is $18.05 per hour, including the highest available shift differential.

Pay

The starting pay for this position is $18.05 per hour, with the potential for higher pay based on shift selection.

Schedule

Flexible work hours are available, including nights, weekends, and holidays. Shifts can last up to 12 hours.