Retail Lead Associate (Reduced-Time), Customer Experience Operations
Pay
Pay starts at $20.25 per hour with benefits available. The starting pay for this position includes the base pay rate plus the highest available shift differential depending on the shift selected. Additional earnings may include shift differentials and overtime pay. Final pay is based on shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at Amazon Benefits. USA, NY, Huntington Station - $21.05 - $21.05 hourly.
Schedule
Reduced Time Hours: Average work between 30-39 hours per week. This role requires open availability BH 14:30-21:15. Work flexible hours including nights, weekends, and holidays.
Benefits
Benefits are available. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at Amazon Benefits.
About the Team
Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.
Responsibilities
- Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
- Utilize inventory management systems to scan, process, and count product.
- Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
- Contribute to continuous improvement of the customer experience