Retail Keyholder, Sandro, Beverly Drive

About the role

As a Keyholder, you’ll support the store leadership team to ensure the smooth operation of the store and deliver an exceptional customer experience every day.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Aid with daily operations, including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Address customer service issues promptly and professionally.
• Maintain high store standards, ensuring a welcoming and organized environment.
• Oversee stock replenishment to align with demand and visual standards.
• Support new hires and encourage team development, promoting a growth-focused culture.
• Motivate the team to meet sales goals, fostering a results-oriented environment.
• Create an inclusive, personalized shopping experience, welcoming clients to our collections.
• Guide clients through their shopping journey, meeting their unique needs.

Requirements

1+ year of experience in retail or customer service, with supervisory experience preferred.

Enthusiastic about providing exceptional customer service and working in luxury retail.

Knowledgeable and passionate about fashion trends.

Excellent communication skills, with a friendly, approachable, and persuasive demeanor.

Adaptable and open to pursuing a career in retail management.

Social media presence is a plus but not required.

Flexible availability, including evenings, weekends, and holidays, is required.

Qualifications

High school diploma or equivalent.

Valid driver’s license and reliable transportation.

Ability to work flexible hours, including evenings, weekends, and holidays.

Skills

• Customer service skills
• Product knowledge
• Personal recommendations
• Team leadership
• Store operations
• Visual merchandising
• Client relationship management

Benefits

Competitive base hourly pay

Individual commission

Sales incentives

50% shopping discount

Seasonal wardrobe offering

Cell phone contribution

Comprehensive health, dental, life insurance, and disability coverage

Employer-matched 401(k)

Paid time off (vacation, sick time, holidays)

Paid parental leave

Pet benefits

Employee Assistance Program (EAP)

MAVEN Family Planning

Pay

$21.50—$22.50 USD per hour

Schedule

Flexible availability, including evenings, weekends, and holidays.