Retail Keyholder, SANDRO Williamsburg

About the role

The Keyholder supports the store leadership team to ensure smooth store operations and delivers an exceptional customer experience.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Address customer service issues promptly and professionally.
• Maintain high store standards, ensuring a welcoming and organized environment.
• Oversee stock replenishment to align with demand and visual standards.
• Support new hires and encourage team development, promoting a growth-focused culture.
• Motivate the team to meet sales goals, fostering a results-oriented environment.
• Create an inclusive, personalized shopping experience, welcoming clients to our collections.
• Guide clients through their shopping journey, meeting their unique needs.

Requirements

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
• Adaptable and open to pursuing a career in retail management.

Qualifications

• Flexible availability, including evenings, weekends, and holidays, is required.

Skills

• Strong leadership and supervision skills.
• Exceptional customer service and interpersonal skills.
• Product knowledge and ability to provide personal recommendations.
• Ability to build and maintain client relationships.
• Effective problem-solving and conflict resolution skills.
• Visual merchandising and store organization skills.

Benefits

Competitive base hourly pay, individual commission, and sales incentives. 50% shopping discount and seasonal wardrobe offering. Voluntary health plan, 401(k), paid time off, including holiday pay, paid parental leave, and pet benefits. Employee Assistance Program (EAP) and MAVEN Family Planning.

Pay

$20 - $23 USD

Schedule

Evenings, weekends, and holidays are required.