Retail Keyholder, Sandro, Lenox Square Mall

About the role

Support the store leadership team to ensure the smooth operation of the store and deliver an exceptional customer experience every day.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Aid with daily operations, including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Address customer service issues promptly and professionally.
• Maintain high store standards, ensuring a welcoming and organized environment.
• Oversee stock replenishment to align with demand and visual standards.
• Support new hires and encourage team development, promoting a growth-focused culture.
• Motivate the team to meet sales goals, fostering a results-oriented environment.
• Create an inclusive, personalized shopping experience, welcoming clients to our collections.
• Guide clients through their shopping journey, meeting their unique needs.

Requirements

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
• Adaptable and open to pursuing a career in retail management.

Qualifications

• Flexible availability, including evenings, weekends, and holidays, is required.

Skills

• Customer service skills.
• Product knowledge and personal recommendations.
• Team leadership and supervision.
• Store operations and visual merchandising.
• Customer relationship management.

Benefits

• Competitive base hourly pay.
• Individual commission and sales incentives.
• 50% shopping discount and seasonal wardrobe offering.
• Cell phone contribution.
• Voluntary health plan.
• 401(k).
• Paid time off, including holiday pay.
• Paid parental leave.
• Pet benefits.
• Employee Assistance Program (EAP).
• Maven Family Planning.

Pay

$22- $24 per hour +2% Commision

Schedule

Flexible availability, including evenings, weekends, and holidays.