Retail Keyholder, SANDRO Prince Street

About the role

Support the store leadership team to ensure smooth store operations and deliver an exceptional customer experience.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Aid with daily operations, including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Address customer service issues promptly and professionally.
• Maintain high store standards, ensuring a welcoming and organized environment.
• Oversee stock replenishment to align with demand and visual standards.
• Support new hires and encourage team development, promoting a growth-focused culture.
• Motivate the team to meet sales goals, fostering a results-oriented environment.
• Create an inclusive, personalized shopping experience, welcoming clients to our collections.
• Guide clients through their shopping journey, meeting their unique needs.

Requirements

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
• Adaptable and open to pursuing a career in retail management.

Qualifications

• High school diploma or equivalent.

Skills

• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Effective verbal and written communication skills.
• Ability to handle confidential information with discretion.

Benefits

Competitive base hourly pay, individual commission, and sales incentives. 50% shopping discount and seasonal wardrobe offering. Cell phone contribution. Voluntary health plan, 401(k), paid time off, holiday pay, paid parental leave, and pet benefits. Employee Assistance Program (EAP) and MAVEN Family Planning.

Pay

$21 - $23.50 USD per hour

Schedule

Flexible availability, including evenings, weekends, and holidays.