Retail Keyholder, MAJE Spring Street SoHo, NYC

SMCP (Sandro, Maje, Claudie Pierlot) is a global accessible luxury fashion group operating in over 47 countries, committed to Parisian elegance, sustainability, and an inclusive culture. Location: SoHo, New York, NY.

About the role

As a Keyholder, you’ll support the store leadership team to ensure the smooth operation of the store and deliver an exceptional customer experience every day. You’ll use your passion for fashion and your customer service skills to create memorable moments for our clients. Your leadership will shine through as you assist with opening and closing procedures, lead by example, and take on key responsibilities such as cash reconciliation, distribution of sales goals, team motivation, and problem resolution. You’ll also play a pivotal role in building lasting relationships with our customers, providing styling advice, and delivering personalized service in an inclusive and welcoming environment.

Responsibilities

• Leadership & Supervision: Lead and supervise the team in the absence of the Store Manager/Assistant Manager; assist with daily operations, including cash handling, opening/closing, and KPI tracking.
• Customer Service & Sales: Provide exceptional customer service with product knowledge and personal recommendations; build and maintain a client book, fostering relationships and loyalty; achieve sales targets through outstanding service and brand values; address customer service issues promptly and professionally.
• Store Operations & Visual Merchandising: Maintain high store standards, ensuring a welcoming and organized environment; oversee stock replenishment to align with demand and visual standards.