Retail Keyholder, Maje, South Coast Plaza

About the role

As a Keyholder, you’ll support the store leadership team to ensure the smooth operation of the store and deliver an exceptional customer experience every day. You’ll use your passion for fashion and your customer service skills to create memorable moments for our clients. Your leadership will shine through as you assist with opening and closing procedures, lead by example, and take on key responsibilities such as cash reconciliation, distribution of sales goals, team motivation, and problem resolution. You’ll also play a pivotal role in building lasting relationships with our customers, providing styling advice, and delivering personalized service in an inclusive and welcoming environment.

Responsibilities

• Leadership & Supervision: Lead and supervise the team in the absence of the Store Manager/Assistant Manager; assist with daily operations, including cash handling, opening/closing, and KPI tracking.
• Customer Service & Sales: Provide exceptional customer service with product knowledge and personal recommendations; build and maintain a client book, fostering relationships and loyalty; achieve sales targets through outstanding service and brand values; address customer service issues promptly and professionally.
• Store Operations & Visual Merchandising: Maintain high store standards, ensuring a welcoming and organized environment; oversee stock replenishment to align with demand and visual standards.
• Team Collaboration & Development: Support new hires and encourage team development, promoting a growth-focused culture; motivate the team to meet sales goals, fostering a results-oriented environment.
• Brand Experience & Client Engagement: Create an inclusive, personalized shopping experience, welcoming clients to our collections; guide clients through their shopping journey, meeting their unique needs.

Requirements

1+ year of experience in retail or customer service, with supervisory experience preferred. Flexible availability, including evenings, weekends, and holidays, is required.

Skills

• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
• Adaptable and open to pursuing a career in retail management.
• Social media presence is a plus but not required.

Benefits

• 50% shopping discount.
• Seasonal wardrobe offering.
• Cell phone contribution.
• Voluntary health plan.
• 401(k).
• Paid time off, including holiday pay.
• Paid parental leave.
• Pet benefits.
• Employee Assistance Program (EAP) with personalized guidance, expert care, and mental health support.
• MAVEN Family Planning for family planning and wellness support.
• Extensive product knowledge training and industry insights.
• Opportunity to participate in the Retail Stylist Program.
• Mentorship and professional development support.
• Dynamic, engaging workplace where contributions matter.

Pay

Base hourly pay: $20.50–$22.50 USD, plus 2% commission and wardrobe benefits.

Schedule

Flexible schedule required, including evenings, weekends, and holidays.