Retail Keyholder, Maje, Woodbury Commons

About the role

The Keyholder position at Maje is a leadership role within the store team. You will support the store leadership team to ensure the smooth operation of the store and deliver an exceptional customer experience every day.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Aid with daily operations, including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Address customer service issues promptly and professionally.
• Maintain high store standards, ensuring a welcoming and organized environment.
• Oversee stock replenishment to align with demand and visual standards.
• Support new hires and encourage team development, promoting a growth-focused culture.
• Motivate the team to meet sales goals, fostering a results-oriented environment.
• Create an inclusive, personalized shopping experience, welcoming clients to our collections.
• Guide clients through their shopping journey, meeting their unique needs.

Requirements

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
• Adaptable and open to pursuing a career in retail management.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.

Skills

• Strong leadership and supervisory skills.
• Exceptional customer service and interpersonal skills.
• Product knowledge and ability to provide personal recommendations.
• Ability to work independently and as part of a team.
• Effective problem-solving and decision-making abilities.
• Ability to handle multiple tasks and prioritize effectively.

Benefits

• Competitive base hourly pay.
• Individual commission and sales incentives.
• 50% shopping discount and seasonal wardrobe offering.
• Voluntary health plan.
• 401(k).
• Paid time off, including holiday pay.
• Paid parental leave.
• Pet benefits.
• Employee Assistance Program (EAP).
• Maven Family Planning.

Pay

$19.50 - $22 USD per hour

Schedule

Flexible availability, including evenings, weekends, and holidays, is required.