Retail Internet Used Firearms Specialist

About the Role

The Retail Internet Used Firearms Specialist is responsible for creating accurate descriptions and capturing high-quality images of the store’s selection of used firearms. This role uploads descriptions and photographs to the used firearm online website, maintains up-to-date inventories, and assists in sales through customer interactions via email, mail, telephone, and in-person contact.

Responsibilities

• Create and upload accurate descriptions and high-quality images of used firearms.
• Maintain a high-quality, up-to-date online inventory by adding or removing firearms as they are acquired, sold, or transferred.
• Evaluate and purchase used firearms, ensuring proper entry into the bound book and correct payment to customers.
• Initiate and complete 4473 forms, ensuring compliance with company, state, and federal regulations before firearm transfers.
• Assist in used firearm sales through direct customer interaction and provide legendary customer service.
• Process firearm transactions efficiently and in accordance with all policies, procedures, and laws.
• Produce monthly sales audit reports for online used firearms activities.
• Acquire firearms legally, complying with ATF, state, and local regulations, including background checks and waiting periods.
• Assist with firearm acquisitions, audits, optics mounting, and preparation of firearms for retail sale.
• Evaluate and appraise used firearms using historical knowledge and resources.
• Resolve customer issues using sound judgment and problem-solving skills.
• Maintain visual and merchandising standards, including restocking, remerchandising, and general housekeeping.
• Participate in ongoing training, including firearms product information, compliance, and selling techniques.

Requirements

• High school diploma or equivalent experience.
• 0-2 years of relevant experience.
• Must be 21 years of age or older.
• Ability to safely handle firearms and adhere to all company, state, and federal regulations.
• Knowledge of purchasing firearms, either through industry experience or personal collecting.
• Ability to operate a camera and computer for uploading photos and maintaining descriptions.

Skills

• Legendary customer service, including greeting, consulting, and assisting customers.
• Strong communication and problem-solving skills.
• Attention to detail in maintaining accurate inventories and records.
• Physical ability to handle firearms, operate tools, and perform light to moderate lifting (up to 100 pounds with assistance).

Physical Requirements

• Constantly remain in a stationary position (standing or sitting for prolonged periods).
• Constantly communicate with others to exchange information.
• Constant repetitive motions involving wrists, hands, and/or fingers.
• Occasionally operate machinery and power tools.
• Occasionally ascend or descend ladders, stairs, or ramps.
• Occasionally work in tight or confined spaces.
• Light work involving moving objects up to 20 pounds; occasionally lift and move objects weighing 100 pounds or more (with team assistance).

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Voluntary benefits.
• 401k Retirement Savings Plan.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund and additional benefits.