Retail Internet Used Firearms Specialist

Responsible for creating accurate descriptions and capturing high-quality images of the store’s selection of used firearms, uploading content to the used firearm online website, and maintaining an up-to-date, high-quality inventory. Assists in used firearm sales through customer interaction via email, mail, telephone, and in-person contact.

Responsibilities

• Create and upload accurate descriptions and high-quality images of used firearms.
• Maintain a high-quality, up-to-date online inventory by adding and deleting firearms as they are acquired, disposed of, or transferred.
• Evaluate and purchase used firearms, ensure proper entry into the bound book, and process customer payments.
• Initiate 4473 forms with customers and conduct final checks of all applicable company, state, and federal forms before firearm transfers.
• Assist in used firearm sales through customer interaction via email, mail, telephone, and personal contact.
• Provide legendary customer service by greeting, consulting, and assisting customers in finding merchandise and making buying decisions.
• Process firearms transactions efficiently and in accordance with all internal policies, procedures, and applicable laws.
• Produce monthly sales audit reports for used firearms online activities.
• Acquire all firearms legally in compliance with ATF, state, and local laws, including completing required forms, conducting background checks, and ensuring legality of sales.
• Assist with the acquisition, receipt, and preparation of firearms for retail sale, including mounting optics, safely checking/clearing firearms, and completing company forms.
• Evaluate and appraise used firearms using historical knowledge and resources.
• Respond to and resolve customer issues using good judgment and problem-solving skills.
• Maintain visual standards, including restocking, remerchandising, cleaning fixtures, and general housekeeping.
• Participate in ongoing training, including firearms and shooting product information, compliance training, and selling skills.

Requirements

• High school diploma or equivalent experience.
• 0-2 years of experience.
• Must be 21 years of age.
• Ability to safely handle firearms and adhere to all company, state, and federal firearms regulations.
• Ability to provide legendary customer service by assisting customers in finding merchandise and making buying decisions.
• Ability to operate a camera and computer to upload photos and maintain descriptions.
• Knowledge of purchasing firearms, either through industry experience or personal collecting.

Physical Requirements

• Constantly remain in a stationary position, often standing and/or sitting for prolonged periods.
• Constantly communicate with others to exchange information.
• Constantly repeat motions involving the wrists, hands, and/or fingers.
• Occasionally operate machinery and/or power tools.
• Occasionally ascend or descend ladders, stairs, or ramps.
• Occasionally work in tight and confined spaces.
• Light work involving constantly moving objects up to 20 pounds; occasionally lift and move objects weighing 100 pounds or more (team lift as needed).

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Voluntary benefits.
• 401k Retirement Savings Plan.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund.
• Additional benefits available.