Retail Full Time Store Supervisor

The Retail Store Supervisor role at Office Depot is a full-time position focused on delivering comprehensive solutions to customers across Technology, Services, Furniture, and Print offerings. This role emphasizes building and maintaining customer relationships, driving sales, and fostering a customer-centric environment aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, & Courageous. The Store Supervisor also trains associates on Technology products, selling techniques, and services while supporting operational excellence.

Responsibilities

• Foster a culture of trust, brand loyalty, and exceptional client service delivery.
• Utilize Office Depot’s selling program to promote solutions and additional products/services.
• Maintain awareness of planned advertisements and promotions.
• Provide exceptional customer service by educating customers about Office Depot products and services.
• Evaluate customer needs to determine total solutions and coordinate appropriate service engagement.
• Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
• Facilitate training sessions on the business model and holistic service offerings.
• Observe, coach, and provide feedback to enhance associate proficiency and build brand loyalty.
• Process merchandise accurately and efficiently, adhering to procedures, deadlines, and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
• Ensure regular loss prevention compliance and assist the General Manager in coaching associates for improved performance.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
• Maintain the safety and security of the building and associates during the absence of other managers.
• Perform opening and closing responsibilities, including alarm system activation/deactivation, cash handling, and daily store balancing.

Requirements

• High school diploma or equivalent preferred; coursework in Business, Retail Management, or related field a plus.
• 1–3 years of related experience; retail, sales, customer-facing, and/or supervisory experience preferred.
• Knowledgeable in Technology and Print, including use of relevant equipment and POS systems.
• Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
• Must be able to perform External Key Carrier responsibilities, including opening and closing duties.
• Essential functions may require consent to periodic comprehensive background checks.

Skills

• Strong selling, interpersonal, and communication skills (verbal and written).
• Proven ability to lead, coach, and train others; works well independently and as part of a team.
• Comfortable using technology and systems to complete daily responsibilities.
• Demonstrates problem-solving, conflict management, time management, and business acumen.
• Drives for results, directs others effectively, makes sound decisions, and collaborates well.
• Adaptable, accountable, and able to maintain open availability.

Pay

The salary range for this role is $22.00/hr to $25.00/hr, with adjustments to comply with all state and local minimum wage requirements.

Benefits

• Competitive salaries and a comprehensive benefits package, including a 401(k).
• Eligibility to participate in an incentive program, paid in accordance with the Incentive Plan terms.
• Opportunities for career growth and advancement within the organization.

Schedule

This is a full-time position requiring a flexible schedule, including evenings, weekends, and occasional holidays.