Retail Full Time Store Supervisor

About the Role

At Office Depot, the Retail Store Supervisor is a full-time position focused on providing comprehensive solutions to customers across Technology, Services, Furniture, and Print offerings. This role involves building and maintaining customer relationships, becoming their trusted advisor on Technology products/services and print offerings. The Store Supervisor demonstrates a strong passion for the brand and its products/services, utilizing Office Depot’s sales principles to engage customers and drive sales. They support a customer-centric environment, engage with the local community, and contribute to a positive culture aligned with the Office Depot 5C values: Caring, Committed, Creative, Collaborative, & Courageous. The role also includes training associates on Technology products, selling techniques, and services. Flexibility in scheduling is required, including evenings, weekends, and occasional holidays. Full-Time Supervisors perform External Key Carrier responsibilities, such as opening and closing duties.

Responsibilities

• Sales and Service Excellence:
  • Foster trust, brand loyalty, and exceptional client service.
  • Utilize the selling program to promote solutions and additional products/services.
  • Maintain awareness of promotions and provide exceptional customer service.
  • Educate customers about Office Depot products and services.
  • Coordinate customer engagement and service throughout the store.
  • Evaluate customer needs to determine total solutions.
• Leadership and Team Development:
  • Provide guidance, direction, and training to store associates, including Print Services associates.
  • Facilitate training on the business model and holistic service offerings.
  • Observe, coach, and provide feedback to enhance associate proficiency.
  • Provide performance feedback to the General Manager.
• Operational Efficiency:
  • Process merchandise accurately and adhere to procedures and standards.
  • Identify and implement process improvements to reduce waste.
  • Ensure loss prevention compliance.
  • Assist the General Manager in coaching associates for improved performance.
  • Contribute to sales and profitability through conversion, AOV, and customer satisfaction initiatives.
• External Key Carrier Responsibilities:
  • Maintain safety and security during the absence of other managers.
  • Ensure loss prevention compliance.
  • Perform opening/closing duties, including alarm system management and cash handling.

Qualifications

• High school diploma or equivalent preferred; coursework in Business, Retail Management, or related field a plus.
• 1–3 years of related experience; retail, sales, customer-facing, and/or supervisory experience preferred.
• Knowledgeable in Technology and Print, including relevant equipment and POS systems.

Skills

• Strong selling, interpersonal, and communication skills (verbal and written).
• Proven ability to lead, coach, and train others; works well independently and as part of a team.
• Comfortable using technology and systems for daily responsibilities.
• Demonstrates problem-solving, conflict management, time management, and business acumen.
• Drives for results, directs others effectively, makes sound decisions, and collaborates well.
• Adaptable, accountable, and able to maintain open availability.

Pay

The salary range for this role is $11.81 to $16.00. All state and local minimum wages will be complied with, which may adjust the displayed range.

Benefits

The company offers competitive salaries, a benefits package (including a 401(k)), and opportunities for growth within the organization. Eligibility to participate in an incentive program may apply, paid according to the Incentive Plan terms.

About The ODP Group: The ODP Group, through ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions via an integrated B2B distribution platform and omnichannel presence, including supply chain operations, sales professionals, online presence, and retail stores.

Commitment to Safety: We maintain a safe and healthy work environment for coworkers and customers. All coworkers are expected to support operational safety by working safely and addressing potential hazards.