Retail Full Time Store Supervisor

The Retail Store Supervisor at Office Depot is a full-time position focused on delivering comprehensive solutions to customers across Technology, Services, Furniture, and Print offerings. This role emphasizes building and maintaining customer relationships, driving sales, and fostering a customer-centric environment aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, & Courageous. The Store Supervisor also trains associates on Technology products, selling techniques, and services while working a flexible schedule, including evenings, weekends, and holidays. External Key Carrier responsibilities, such as opening and closing the store, may also be required.

Responsibilities

• Sales and Service Excellence:
  • Foster a culture of trust, brand loyalty, and exceptional client service.
  • Utilize Office Depot’s selling program to promote solutions and additional products/services.
  • Maintain awareness of planned advertisements and promotions.
  • Educate customers about Office Depot products and services.
  • Coordinate customer engagement and assistance across the sales floor.
  • Evaluate customer needs to determine the best total solution.
• Leadership and Team Development:
  • Provide guidance, direction, and training to store associates, including Print Services.
  • Facilitate training sessions on the business model and holistic service offerings.
  • Observe, coach, and provide feedback to enhance associate proficiency.
  • Provide performance feedback to the General Manager regarding associates.
• Operational Efficiency:
  • Process merchandise accurately and efficiently, adhering to procedures and visual merchandising standards.
  • Identify and implement process improvements to reduce waste and inefficiencies.
  • Ensure loss prevention compliance and guide associates on performance improvements.
  • Contribute to sales growth through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
• External Key Carrier Responsibilities:
  • Maintain building and associate safety during manager absences.
  • Ensure loss prevention compliance in partnership with all associates.
  • Perform opening and closing duties, including alarm activation/deactivation, cash handling, and daily store balancing.

Requirements

• High school diploma or equivalent preferred; coursework in Business, Retail Management, or related field a plus.
• 1–3 years of related experience in retail, sales, customer-facing, or supervisory roles.
• Knowledgeable in Technology and Print, including relevant equipment and POS systems.

Skills

• Strong selling, interpersonal, and communication skills (verbal and written).
• Proven ability to lead, coach, and train others; works well independently and as part of a team.
• Comfortable using technology and systems for daily responsibilities.
• Demonstrates problem-solving, conflict management, time management, and business acumen.
• Drives for results, directs others effectively, and collaborates well.
• Adaptable, accountable, and able to maintain open availability.

About the Company

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions via an integrated B2B distribution platform and omnichannel presence. This includes world-class supply chain operations, dedicated sales professionals, an online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety

Office Depot is committed to maintaining a safe and healthy work environment. All coworkers are expected to support the operational safety culture by working safely and addressing potential hazards or concerns.

Pay

The salary range for this role is $10.74 to $17.83 per hour, with adjustments made to comply with all state and local minimum wage laws. The company offers competitive salaries, a benefits package (including a 401(k)), and opportunities for growth within the organization. Eligible employees may participate in an incentive program, paid according to the Incentive Plan terms and conditions.

Schedule

This is a full-time position requiring a flexible schedule, including evenings, weekends, and occasional holidays.