Retail Full Time Store Supervisor

About the role

The Retail Store Supervisor role at Office Depot is a full-time position focusing on providing comprehensive solutions to customers across Technology, Services, Furniture, and Print offerings. This role involves building and maintaining customer relationships, becoming a trusted advisor on Technology products/services and print offerings, and utilizing Office Depot's proven sales principles to drive sales.

Responsibilities

• Foster a culture that builds trust, brand loyalty, and exceptional client service delivery.
• Utilize and understand the selling program to promote the sale of the best solution as well as additional product and/or services solutions.
• Maintain awareness of planned advertisements and promotions.
• Provide exceptional customer service by educating customers about Office Depot products and services.
• Educate customers about Office Depot products and services.
• Request assistance anywhere on the sales floor and coordinate appropriate service and customer engagement throughout the store.
• Evaluate customer needs to determine the total solution.
• Guide, direct, and train store associates, including Print Services associates.
• Facilitate training sessions on the business model and the holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Provide feedback to the General Manager regarding store associates' performance, certification(s), and competencies.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Maintain the safety and security of the building and associates during the absence of other managers.
• Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
• Participate in External Key Carrier responsibilities.

Requirements

High school diploma or equivalent preferred; coursework in Business, Retail Management, or related field a plus. 1–3 years related experience; retail, sales, customer-facing, and/or supervisory experience preferred. Knowledgeable in Technology and Print, including use of relevant equipment and POS systems.

Skills & Competencies

• Strong selling, interpersonal, and communication skills (verbal and written).
• Proven ability to lead, coach, and train others; works well independently and as part of a team.
• Comfortable using technology and systems to complete daily responsibilities.
• Demonstrates problem-solving, conflict management, time management, and business acumen.
• Drives for results, directs others effectively, makes sound decisions, and collaborates well.
• Adaptable, accountable, and able to maintain open availability.

Benefits

Competitive salaries, a benefits package including a 401(k), and opportunities for growth within the organization. Participation in an incentive program is also possible. Equal employment opportunity is provided for all applicants and employees. The company complies with the City & County of San Francisco Fair Chance Ordinance.

Pay, Benefits & Work Schedule

The salary range for this role is 15.00 to 18.90, with adjustments based on state and local minimum wages. The company offers a benefits package, including a 401(k) plan, and opportunities for advancement. The application deadline is not specified in the job posting. Applicants can apply by clicking the "Apply Now" button and following the instructions provided.