Retail Full Time Store Supervisor

About the role

The Retail Store Supervisor role at Office Depot is a full-time position focusing on providing comprehensive solutions across Technology, Services, Furniture, and Print offerings. This role involves building and maintaining relationships with customers to become their go-to advisor on Technology products/services and print offerings. The Store Supervisor is expected to demonstrate a strong passion for the brand, technology products, furniture, services, print, and other products/services offered.

Primary Responsibilities

• Sales and Service Excellence: Foster a culture that builds trust, brand loyalty, and exceptional client service delivery. Utilize and understand the selling program to promote the sale of the best solution as well as additional product and/or service solutions. Maintain awareness of planned advertisements and promotions. Provide exceptional customer service by educating customers about Office Depot products and services. Request assistance and coordinate service and customer engagement throughout the store. Evaluate customer needs to determine the total solution.
• Leadership and Team Development: Provide guidance, direction, and ongoing training to store associates, including Print Services associates. Facilitate training sessions on the business model and the holistic service offering for clients/customers. Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty. Provide feedback to the General Manager regarding store associates' performance, certification(s), and competencies.
• Operational Efficiency: Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards. Identify areas for process improvement and implement plans to reduce waste and inefficiencies. Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• External Key Carrier Responsibilities: Maintain the safety and security of the building and associates during the absence of other managers. Ensure regular loss prevention compliance. Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing. Fulfill responsibilities associated with External Key Carrier designation.

Education & Experience

• A high school diploma or equivalent preferred; coursework in Business, Retail Management, or related field a plus.
• 1-3 years related experience; retail, sales, customer-facing, and/or supervisory experience preferred.

Skills & Competencies

• Strong selling, interpersonal, and communication skills (verbal and written).
• Proven ability to lead, coach, and train others; works well independently and as part of a team.
• Comfortable using technology and systems to complete daily responsibilities.
• Demonstrates problem-solving, conflict management, time management, and business acumen.
• Drives for results, directs others effectively, makes sound decisions, and collaborates well.
• Adaptable, accountable, and able to maintain open availability.

About The ODP Corporation

The ODP Corporation is a leading provider of products and services through an integrated B2B distribution platform and omnichannel presence, including world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Pay, Benefits & Work Schedule

The salary range for this role is $15.00 to $18.00 per hour, with all state and local minimum wages being complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, including a 401(k) and more, along with plenty of opportunity to move and grow within our organization!

How to Apply

To apply for this exciting position, please click the Apply Now button. You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration, please click the Apply Now button and follow the instructions on each page.

Application Deadline

The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records.