Retail Full Time Store Supervisor

About the role

The Retail Store Supervisor role at Office Depot is a full-time position focused on providing comprehensive solutions across Technology, Services, Furniture, and Print offerings. This role involves building and maintaining customer relationships, becoming a trusted advisor, and driving sales through effective communication and service.

Responsibilities

• Foster a culture of trust and exceptional customer service.
• Utilize and understand the selling program to promote the sale of the best solution and additional product/service solutions.
• Educate customers about Office Depot products and services.
• Coordinate service requests and customer engagement throughout the store.
• Evaluate customer needs to determine the total solution.
• Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
• Facilitate training sessions on the business model and holistic service offering.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Provide feedback to the General Manager regarding store associates' performance, certification(s), and competencies.
• Support operational efficiency by processing merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Maintain the safety and security of the building and associates during the absence of other managers.
• Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
• Assist the General Manager in providing guidance and effective coaching to associates for improved performance.

Requirements

• High school diploma or equivalent preferred.
• Coursework in Business, Retail Management, or related field a plus.
• 1-3 years related experience; retail, sales, customer-facing, and/or supervisory experience preferred.

Skills & Competencies

• Strong selling, interpersonal, and communication skills (verbal and written).
• Proven ability to lead, coach, and train others.
• Works well independently and as part of a team.
• Comfortable using technology and systems to complete daily responsibilities.
• Demonstrates problem-solving, conflict management, time management, and business acumen.
• Drives for results, directs others effectively, makes sound decisions, and collaborates well.
• Adaptable, accountable, and able to maintain open availability.

Qualifications

• Passionate about sales and delivering exceptional service.
• Develops a high-performing team.
• Contributes to a positive culture aligned with the Office Depot 5C values.

Benefits

The company offers competitive salaries, a benefits package, including a 401(k) and more, along with plenty of opportunities to move and grow within the organization. You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Pay, Benefits & Work Schedule

The salary range for this role is 13.00 to 16.00, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers a benefits package, including a 401(k) and more, along with plenty of opportunities to move and grow within the organization!

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Commitment to Safety

We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.