Retail Full Time Store Supervisor
About the role
The Retail Store Supervisor role at Office Depot is a full-time position focusing on providing comprehensive solutions to customers across Technology, Services, Furniture, and Print offerings. This role involves building and maintaining relationships with customers to establish trust and becoming their go-to advisor on Technology products/services and print offerings. The Store Supervisor demonstrates a strong passion for the brand, technology products, furniture, services, print, and other products/services we offer. They effectively utilize Office Depot's proven sales principles to proactively engage customers and drive sales of our complete range of offerings.
Primary Responsibilities
- Foster a culture that builds trust, brand loyalty, and exceptional client service delivery.
- Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions.
- Maintains awareness of planned advertisements and promotions.
- Provides exceptional customer service by educating customers about Office Depot products and services.
- Able to evaluate the customer’s needs to determine the total solution.
- Facilitate training sessions on the business model and the holistic service offering for clients/customers.
- Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
- Provide feedback to the General Manager regarding store associates' performance, certification(s), and competencies.
- Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
- Maintain the safety and security of the building and associates during the absence of other managers.
- Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
- Assist the General Manager in providing guidance and effective coaching to associates for improved performance.
Qualifications
- High school diploma or equivalent preferred; coursework in Business, Retail Management, or related field a plus.
- 1–3 years related experience; retail, sales, customer-facing, and/or supervisory experience preferred.
- Knowledgeable in Technology and Print, including use of relevant equipment and POS systems.
Skills & Competencies
- Strong selling, interpersonal, and communication skills (verbal and written).
- Proven ability to lead, coach, and train others; works well independently and as part of a team.
- Comfortable using technology and systems to complete daily responsibilities.
- Demonstrates problem-solving, conflict management, time management, and business acumen.
- Drives for results, directs others effectively, makes sound decisions, and collaborates well.
- Adaptable, accountable, and able to maintain open availability.
Benefits
The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization!
Pay, Benefits & Work Schedule
The salary range for this role is $11.81/hr to $17.66/hr, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers a benefits package, including a 401(k) and more, along with plenty of opportunities to move and grow within our organization!
Equal Employment Opportunity
The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
Application
To apply, click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.