Retail Fulfillment Manager

About the role

The organization operates in the functional coffee industry, focusing on providing products that help consumers feel better, think clearer, and perform optimally without the typical crash associated with regular coffee. It is a direct‑to‑consumer brand with significant growth and a loyal subscriber base, emphasizing scalable retention capabilities.

The Retail Fulfillment Manager is responsible for overseeing the end‑to‑end retail order fulfillment process. This role ensures that retail purchase orders are completed accurately and delivered on time by managing third‑party logistics (3PL) relationships and fulfillment operations. The position supports the organization’s expanding retail presence by improving operational predictability and scalability.

Responsibilities

• Manage retail purchase orders from receipt through shipment, ensuring completeness and timeliness.
• Proactively identify and resolve fulfillment risks such as inventory shortages or labeling issues.
• Serve as the primary contact for the retail 3PL, monitoring performance and enforcing service level agreements.
• Diagnose fulfillment issues and implement corrective actions.
• Ensure compliance with retailer routing guides, dock appointments, and onboarding requirements.
• Investigate and manage retailer chargebacks and deductions.
• Coordinate dock appointments and resolve related conflicts.
• Lead operational setup for new retail accounts including item data and compliance documentation.
• Audit 3PL and freight invoices to identify and resolve discrepancies.
• Monitor and optimize retail inventory levels to balance demand and avoid excess.
• Support cycle counts and reconcile inventory discrepancies.
• Identify slow‑moving inventory and collaborate on disposition plans.
• Maintain reporting tools and provide visibility into fulfillment performance and risks.
• Implement process improvements to enhance efficiency and scalability.

Requirements

• 5 to 7 years of experience in retail fulfillment, supply chain, or 3PL/warehouse operations, preferably in consumer packaged goods.
• Experience managing 3PL relationships with SLA enforcement and performance monitoring.
• Knowledge of major retailer compliance and routing guides such as Walmart, Target, or Costco.
• Familiarity with EDI and ASN processes.
• Experience auditing freight and 3PL invoices and resolving billing issues.
• Strong understanding of inventory management concepts including safety stock and cycle counting.
• Advanced skills in Excel or Google Sheets, and experience with WMS, ERP, or inventory systems.
• Analytical and problem‑solving skills to identify root causes and recommend actions.
• Effective communication skills and ability to hold external partners accountable.
• Highly organized and detail‑oriented.