Retail Fulfillment Center Operations Manager

About the Role

As the Retail Fulfillment Center (RFC) Operations Manager, you will direct the daily production activities of various warehouse departments. This position leads and mentors RFC Operations Supervisors to achieve overall performance goals for production, labor, cost, quality, and safety. You will be accountable for safety, quality, productivity, facility, and equipment.

Responsibilities

• Operations Leadership & Execution
  • Direct daily warehouse operations including receiving, picking, packing, and shipping to meet customer delivery commitments
  • Monitor real-time operational performance and adjust staffing and workflows to meet volume fluctuations
  • Ensure on-time fulfillment of retail store replenishment orders and maintain inventory accuracy
  • Coordinate with transportation teams to optimize loading schedules and carrier utilization
• Team Leadership & Safety
  • Lead, coach, and develop Operations Supervisors responsible for departmental performance and KPI achievement
  • Champion a safety-first culture and ensure compliance with all OSHA regulations and company safety policies
  • Conduct performance evaluations, hold team accountable to standards, and identify high-potential talent for succession planning
  • Lead incident investigations and implement corrective actions to prevent safety incidents
• Continuous Improvement & Performance Management
  • Drive achievement of KPIs including units per hour, order accuracy, on-time shipment, and labor productivity
  • Lead Lean, Six Sigma, and Kaizen initiatives to eliminate waste and improve operational efficiency
  • Manage departmental operating budget and control labor, equipment, and supply costs
  • Oversee warehouse fleet operations and manage relationships with delivery contractors and 3PL providers

Requirements

• 4 years of experience in distribution managing a fleet, delivery contractors, and 3PL experience with a background in logistics
• Company-issued industrial vehicle license, or ability to obtain within 30 days
• Knowledge of LEAN, Six Sigma, Kaizen Process Improvement methodology
• Ability to thrive in an ambiguous environment
• Action-oriented with a dedication to making and meeting deadlines

Work Environment

This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety-sensitive operations and may include various shift schedules to support production and distribution needs.

Benefits

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

Core Values

• Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
• Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
• Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
• Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
• Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
• Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
• Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.