Retail Front End Department Head

Position Summary

The Front-End Dept Head (FEDH) is primarily responsible for delivering the best possible Customer experience in the store through our Club Services Desk and Front-End experience. Key responsibilities include the consistent implementation of the Experience Game Plan, consistent execution of product conversion processes, precise handling of store returns and checkouts, handle service-related processes proficiently, and adhering to Company Merchandise Standards when setting products.

Key Responsibilities

• Supports and oversees all Club Services and Front-End operations.
• Acts as the expert of the assigned department(s) by providing valuable input into operational and merchandising decisions to the Sales and Service Manager (SSM) to drive sales and elevate the Customer experience.
• Executes the role of a Starter (greeter) when not actively engaged in supporting Services or Front-End operations.
• Participates in weekly department walks with the SSM to evaluate the state of the business and create worklists for self/department Associates that align with their strengths.
• Follows up with the SSM on the execution of all assigned tasks.
• Ensures all Club Services and Front-End areas, equipment, and supplies are clean, organized, and operational.
• Responsible for basic club repair duties, G&T App Management, retrieving BOPIS orders, processing trade-ins, retrieving Special Orders, answering Customer phone calls, executing Cleaning & Equipment Maintenance Checklist, re-gripping clubs, re-shafting clubs, club extensions and cut downs, Loft & Lie adjustments, and maintaining the Services area's cleanliness.
• Ensures compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
• Demonstrates a culture of ethical conduct, safety, and compliance.
• Responsible for opening and closing the store at times without additional leadership presence. Includes cash handling procedure, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, maintaining brand/merchandising standards across entire store, and driving Customer experience and Associate/Customer safety.

Qualifications And Skills Required

• Communication: Strong listening and interpersonal skills, good verbal and written communication, ability to communicate cross-functionally, and communicate expectations and standards to execute Company programs.
• Computer: Basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
• Accountability: Skills to manage conflict, lead conflict resolution, and hold others accountable.
• Business Acumen: Ability to quickly learn business acumen with appropriate training.
• Organization: Ability to organize multiple priorities to ensure resources are properly allocated to meet objectives.
• Leadership: Ability to lead by example and enforce a high standard of Customer service through daily actions, leading with a Servant Leadership approach.

Education/Experience

• A High School Diploma or equivalent and retail experience preferred.

Schedule

• Must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs.