Retail Front End Department Head

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

About the role

The Front-End Dept Head (FEDH) is primarily responsible for delivering the best possible Customer experience in the store through our Club Services Desk and Front-End experience. Key responsibilities include the consistent implementation of the Experience Game Plan, consistent execution of product conversion processes, precise handling of store returns and checkouts, proficient handling of service-related processes, and adhering to Company Merchandise Standards when setting products.

Responsibilities

• Support and oversee all Club Services and Front-End operations.
• Act as the expert of the assigned department(s) by providing valuable input into operational and merchandising decisions to the Sales and Service Manager (SSM) to drive sales and elevate the Customer experience.
• Execute the role of a Starter (greeter) when not actively engaged in supporting Services or Front-End operations, ensuring Customers receive a warm greeting, offering guidance on product locations, coordinating with Associates to meet Customers in specific departments, and effectively managing traffic flow.
• Direct on-floor work assignments and provide specific departmental training for all Associates.
• Participate in weekly department walks with the SSM to evaluate the state of the business and create a worklist for self/department Associates that align with their strengths. Follow up with the SSM on the execution of all assigned tasks.
• Assist in keeping Front-End and Services merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Maintain all Club Services and Front-End areas, equipment, and supplies clean, organized, and operational.
• Consistently execute/maintain all Club Services and Front-End programs, promotions, and procedures.
• Perform basic club repair duties, including but not limited to: G&T App Management (Creating Orders, maintaining queue, etc.), retrieving BOPIS orders for customers and processing through the OMS, processing trade-ins, retrieving Special Orders that have arrived, answering Customer phone calls, executing Cleaning & Equipment Maintenance Checklist, re-gripping clubs, re-shafting clubs, club extensions and cut downs, Loft & Lie adjustments, and maintaining cleanliness of the Services area.
• Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Responsible for opening and closing the store at times without additional leadership presence, including cash handling procedures, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, maintaining brand/merchandising standards across the entire store, driving Customer experience, and ensuring Associate/Customer safety.

Requirements

• Communication: Strong listening and interpersonal skills, good verbal and written communication skills, and ability to communicate cross-functionally. Communicate expectations and standards to execute Company programs.
• Computer: Basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
• Accountability: Manage conflict, lead conflict resolution, and hold others accountable.
• Business Acumen: Ability to quickly learn business acumen with appropriate training.
• Organization: Organize multiple priorities to ensure resources are properly allocated to meet objectives.
• Leadership: Lead by example and enforce a high standard of Customer service with a Servant Leadership approach.
• Education/Experience: High School Diploma or equivalent; retail experience preferred.

Working Conditions

• Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.

Pay

$18.50 - $21.25 USD Hourly

Schedule

Must be able to work a flexible work week, including nights, weekends, and holidays depending on business needs.