Retail Front End Department Head

Position Summary

The Front-End Dept Head (FEDH) is primarily responsible for delivering the best possible Customer experience in the store through our Club Services Desk and Front-End experience. Key responsibilities include the consistent implementation of the Experience Game Plan, consistent execution of product conversion processes, precise handling of store returns and checkouts, handle service-related processes proficiently, and adhering to Company Merchandise Standards when setting products.

Key Responsibilities

• Support and oversee all Club Services and Front-End operations.
• Act as the expert of the assigned department(s) by providing valuable input into operational and merchandising decisions to the Sales and Service Manager (SSM) to drive sales and elevate the Customer experience.
• Execute the role of a Starter (greeter) when not actively engaged in supporting Services or Front-End operations.
• Participate in weekly department walks with the SSM to evaluate the state of the business and create worklists for self/department Associates that align with their strengths.
• Follow up with the SSM on the execution of all assigned tasks.
• Ensure all Club Services and Front-End areas, equipment, and supplies are always clean, organized, and operational.
• Execute Club Services and Front-End programs, promotions, and procedures consistently.
• Perform basic club repair duties, G&T App Management, retrieving BOPIS orders, processing trade-ins, retrieving Special Orders, answering Customer phone calls, cleaning & equipment maintenance, re-gripping clubs, re-shafting clubs, club extensions and cut downs, Loft & Lie adjustments, and maintaining the Services area.
• Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Responsible for opening and closing the store at times without additional leadership presence.

Qualifications And Skills Required

• Communication: Strong listening and interpersonal skills, good verbal and written communication, ability to communicate cross-functionally.
• Computer: Basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
• Accountability: Skills to manage conflict, lead conflict resolution, and hold others accountable.
• Business Acumen: Ability to quickly learn business acumen with appropriate training.
• Organization: Ability to organize multiple priorities to ensure resources are properly allocated to meet objectives.
• Leadership: Lead by example, enforce a high standard of Customer service, demonstrate a Servant Leadership approach.

Education/Experience

A High School Diploma or equivalent and retail experience preferred.

Working Conditions and Physical Demands

Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.

Schedule

Must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs.