Retail Back End Department Head

Key Responsibilities

• Support and oversee all Logistics and E-Commerce operations.
• Clear communication through directing on-floor work assignments and providing specific departmental training for all Associates.
• Participate in weekly department walks with the OM to evaluate the state of the business and create worklist for self/department Associates that align with their strengths.
• Follow up with the OM on the execution of all assigned tasks.
• Champion a culture where Associates love to work, and Customers love to shop; recognize service behaviors and reward outstanding performance in partnership with Store Leadership Team.
• Absorb and maintain all receiving areas, equipment, and supplies to ensure they are clean, organized, and operational.
• Set all new floorplans/planograms in partnership with department Associates, accurately receive all daily receipts, create tickets for purchase order issues, execute monthly markdowns in partnership with department Associates, price changes, set Merchandise Standards, complete cycle counts, maintain topstock/backstock integrity, provide override support to the front end, and complete daily safety walks looking for any potential safety concerns in assigned department.
• Provide valuable input into operational and merchandising decisions with the OM to drive sales and elevate the Customer experience.
• Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Responsible for opening and closing the store at times without additional leadership presence. Responsibilities include but not limited to cash handling procedure, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, maintain brand/merchandising standards across entire store, drive Customer experience and Associate/Customer safety.

Qualifications And Skills Required

• Communication: Strong listening and interpersonal skills, good verbal and written communication skills, ability to communicate cross-functionally, communicate expectations and standards to execute Company programs.
• Computer: Basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
• Accountability: Skills to manage conflict, lead conflict resolution and hold others accountable.
• Business Acumen: Ability to quickly learn business acumen with appropriate training.
• Organization: Ability to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
• Leadership: Lead by example, enforce a high standard of Customer service, lead with a Servant Leadership approach.
• Education/Experience: High School Diploma or equivalent and retail experience preferred.