Retail FOH Supervisor | T-Mobile Arena

Job Summary

The Retail Supervisor is responsible for accurate product ringing up, cashier supervision, and guest interaction.

Key Responsibilities

• Handles credit card transactions using the Point of Sales system following cash handling guidelines.
• Thorough knowledge of POS operating system.
• Supervises and gives direction to the retail cashiers and workers.
• Responsible for opening and closing of store.
• Responds to guest’s needs and requests, effectively using suggestive and upselling techniques, and maintains service areas.
• Communicates guest issues to management.
• Completes steps of service to ensure utmost guest satisfaction.
• Understands and can describe menu offerings, packaging/presentation and pricing.
• Aids in creating personalized merchandise.
• Ensures all products are displayed and merchandised appropriately.
• Adheres to Levy Company guidelines as stated in team member training manual and employee handbook.
• Oversees completion of all station set-up and breakdown responsibilities.
• Fulfills responsible alcohol service policies.
• Coaches teammates on best practices and develops staff in accordance with best retail practices.
• Practices proper product control and handling of all inventory and equipment.
• Serves as lead point of contact for day-to-day operations, or acting manager in absence of management.
• Understands Levy Core signature principals and Rank and Rally core principals.
• Ensures employees are following all applicable rules and regulations, as well as state laws, with regards to services, breaks, and best practices.
• Communicates needs and challenges with management as appropriate.
• Teaches employees best practices as it relates to store standards on service and controls.
• Identifies areas of opportunity with staff and coaches appropriately.
• Safeguards uniform code, attendance, and service policies in accordance with Levy expectations.
• Ensures staff is on task, quality assurance standards are being met, and the operation is clean and organized.
• Upholds policies and procedures to guarantee compliance with company and client expectations.

Job Duties

• Be punctual, reliable, and available for scheduled shifts, including nights, weekends, and holidays on event basis.
• Must be able to reach with hands and arms for one-third to two-thirds or more of the designated shift.
• Adapt quickly to fast-paced, high-volume environments.
• Demonstrate physical stamina and agility required to be mobile for long periods throughout the day and stand for duration of entire shift.
• Able to effectively communicate in English in written and oral form.
• Able to stand, walk, stoop, kneel, crouch, and bend.
• Lift, push, pull up to 50 lbs.