Retail Experience Manager - NE Philadelphia PA

About the Role

As the Retail Experience Manager, you’ll assume the day-to-day leadership duties of your home store or group of stores to ensure employees are deployed efficiently and deliver excellent customer experiences. You’ll drive localized customer and employee engagement strategies throughout your assigned store or stores within your designated micro-market (local surrounding stores). In addition, you’ll be responsible for driving employee development and performance management.

Responsibilities

• Enable and empower employees to drive world-class customer experiences
• Drive employee experience strategy across the micro-market to deliver seamless customer experiences
• Analyze performance indicators against business strategies and lead your team to facilitate growth or improve results
• Lead efforts to maximize results or provide course correction as needed
• Help drive sales and operational success within an assigned home location or across the micro-market as needed

Requirements

• 2 years of experience as a supervisor or manager in business, military, or related fields
• 2 years of sales or customer service experience
• 1 year of experience managing and reviewing operational expenses and revenue

Preferred Qualifications

• Retail experience
• Consumer electronics industry experience
• Multi-location retail experience

Benefits

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being
• Different types of leaves of absence (LOA) and potential pay sources based on eligibility, including intermittent or reduced-schedule leave for certain medical or family care leaves
• Paid time off (vacation or PTO) for full-time and part-time employees based on work location, employment status, salary or hourly status, and years of service
• Various forms of incentive pay for eligible roles to drive performance and offer recognition for achieving financial and strategic results

Position Type: Full time