Customer Experience Manager - Retail

Paid Time Off

• Vacation
• Sick
• Holiday

Shift Tea & Product Samples

• Provided during shifts

Downtown Employee Parking Pass

• Available to employees

Branded Apparel

• Offered to employees

Caring Local Owners

• Direct involvement in decision-making

Bonus based on performance

• Based on individual and team performance

Employee discounts

• Offered to employees

Opportunity for advancement

• Training and development opportunities

Skills

• Lead by example, providing exceptional guest service and fostering a warm, inviting store atmosphere.
• Guide and motivate the team to meet sales goals and deliver outstanding experiences.
• Become an expert in our unique spice blends and teas to confidently share product knowledge and inspire guests.
• Lead efforts to merchandise our products, creating a beautifully presented and organized store.
• Collaborate with the marketing team to create engaging promotions and events.
• Oversee daily store operations, including opening/closing procedures and point-of-sale functions.
• Cross-train to assist in blending and packaging our small-batch gourmet products and assist in inventory maintenance.
• Operate and promote our to-go tea bar and train other staff to do the same.
• Collaborate with owners and Production Manager to deliver on sales goals.

Requirements

• Experience in a retail, restaurant or customer-focused environment. Leadership experience preferred.
• A passion for food, flavor, and creating memorable experiences.
• Strong communication and problem-solving skills.
• A positive, team-oriented attitude with a hands-on approach.
• Tech-savvy and comfortable using point-of-sale and operating systems.
• Flexibility to work weekends and holidays as needed.

About the role

The Spice & Tea Exchange ® was founded in 2008, by a group of talented individuals with a passion for life and food. What started as a small shop in St. Augustine, Florida, has quickly grown into a nation-wide franchise powered by flavor, passionate franchise owners, and a desire to bring flavorful ingredients to your kitchen. Our franchise owners are the #1 REASON for what we do, and our team is a close-knit family you’d enjoy sitting with around the dinner table.

We create and share the experience every day! Life is better lived with a little spice.