Retail Experience Manager

About Us

We believe Running Changes Everything. With more than 270 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand.

Responsibilities

• Oversee the day-to-day and long-term success of retail staff with a focus on customer experience.
• Recruit, onboard, develop, schedule, coach, and manage performance and education for retail staff.
• Lead Retail Sales Associates (Outfitters) to ensure each customer is outfitted with everything they need to get started or to keep going.
• Be present on the sales floor 5 days a week.
• Foster a positive staff culture with a focus on performance management and education.
• Support all Fleet Feet initiatives, activities, and functions.
• Balance the needs of employees and business while managing administrative tasks, customer interactions, and a fast-paced environment.
• Develop and train staff through recognition, coaching, and development opportunities.
• Promote individual and team performance by setting expectations, delegating, and providing tools and resources.
• Assist with business decisions, always putting staff and customers first.
• Build and maintain trust from staff and customers by using sound judgment.

Requirements

• Available to work a flexible schedule, including days, evenings, weekends, and holidays.
• Demonstrated leadership ability with at least 2-3 years of retail experience in a customer-facing sales setting.
• Proven track record of leading your team by example, giving feedback, and coaching in the moment.
• Experience in having hard conversations (performance, disciplinary, etc.).
• Passion for coaching and developing people.
• Ability to balance the needs of employees and business.
• Strong organizational skills to manage administrative tasks and customer interactions in a fast-paced environment.
• Professional and timely internal and external communication.
• Proven track record of developing and training staff.
• Passionate, positive, self-motivated, and detail-oriented.
• Collaborative and customer-centric.
• Willing to go above and beyond when needed.

Benefits

• High energy and fun atmosphere.
• Training and advancement opportunities within the Fleet Feet brand.
• Community involvement and community service activities.
• Training program and product discounts.
• Passionate team members.

Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.