Retail Events Associate

Overview

The Event Associate will provide thoughtful product recommendations and support the Field/Lead Coach for in-store sport events and DICK’S sponsored camps, clinics, and programs.

Responsibilities

• Drive the highest level of customer service, ensuring teammates align with DICK’S common purpose and deliver hassle-free, engaging, athlete-first service.
• Assist the Field Lead/Coach with field programming, guiding athletes to have fun and participate safely.
• Build relationships with local schools, community organizations, sports leagues, home school organizations, to leverage for partnerships and field events.
• Work with the Community Team to bring clinics, camps, afterschool programming, to the Field.
• Aid in providing outstanding teammate training and coaching to deliver on the store vision and experience.
• Manage priorities and time in a fast-paced, ever-changing environment.
• Adhere to all loss prevention standards.
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
• Bring to life the power of opinion, providing consultative advice to athletes and demonstrating excellent product knowledge.
• Perform other tasks as assigned by management.

Qualifications

• At least 2 years of customer service experience preferred.
• Customer-service oriented.
• Strong detail orientation.