Retail District Manager - Dallas, TX Area

Job Summary

Accountable for all phases of district sales and operations. Responsible for conducting store visits focused on people, Customer service, visual merchandising, payroll and operating expenses, loss prevention and store sales. Ensures all Company standards and best practices are executed with excellence in all assigned locations. Provides leadership and guidance to stores in to ensure district sales and profit goals are achieved while meeting Customer service goals.

Responsibilities

• Recruits and selects highly talented people and builds succession plans designed to meet Retail growth goals.
• Effectively collaborates and supports DM peers with retail operations, people management and various best practices.
• Partners with Stores to achieve financial goals, including budget, KPI performance, payroll and shrink.
• Serves as a resource for Stores to provide expertise in business acumen, store operations, staffing, recruiting, company policies and procedures.
• Protects company assets with strong knowledge of inventory control, environmental health & safety and security procedures.
• Ensures compliance of James Avery policies and procedures.
• Handles Associate Relations issues, ensuring partnership with HR and LP.
• Provides leadership to Store Managers in planning, organization, control, and management at the individual store level.
• Fosters an environment of transparency and accountability, ensuring that Store tasks, assignments, deadlines and objectives are met.
• Provides a solution based approach to the business reflected by coaching, leading by example and holding self and others accountable.
• Ensures on-going and immediate coaching and feedback, and delivery of all performance documentation including but not limited to annual performance appraisals, counseling, and development plans in a timely manner.
• Attracts, retains and inspires talent by fostering and maintaining an environment that promotes transparency, teamwork and accountability.
• Supports managers in identifying high-potential employees and creating individual development plans to support their career growth.
• Exemplifies and fosters the importance of providing excellent customer service and creating a positive Customer experience.
• Responds timely to Customer inquiries and provides regular feedback to achieve Customer service goals.
• Controls payroll to budget, as the primary controllable expense, as well as adjusting to current business trends.
• Leverages all data to understand, problem solve and proactively support trends.
• Regularly communicates company objectives, sales plans, and performance Metrics results with store management; monitor results to see that goals are met.
• Provides Customer feedback on a regular basis to ensure customer service goals are met.
• Ensures that all inventory, supplies, and promotional materials are available to retail stores and utilized properly.
• Ensures consistent up-to-date training takes place at all levels within the District.
• Utilizes company provided training resources.
• Reviews performances regularly and provides timely feedback.
• Communicates regularly with Market Director.
• Keeps Market Director informed of product, Customer, or personnel issues.
• Serves as liaison between Market Director and retail stores.
• Maintains adaptability & flexibility within our retail environment and with our business partners.
• Solves problems that arise in professional and gracious manner.

Requirements

• Associate’s Degree in a related field or equivalent combination of education and/or experience.
• 2 years retail multi-unit management experience (greater than $15 Million).
• Ability to communicate effectively and comfortably with employees and management.
• Knowledge of budgeting, inventory control and visual presentation techniques.
• Ability to direct the activities of the retail stores to achieve optimal results.
• Ability to recommend long term goals for the retail division (i.e., expansions, store additions, or relocations).
• Ability to travel to stores.

Preferred Qualifications

• Bachelor’s Degree in a related field.
• Working knowledge of JAC products and sources of information.