Retail District Director

Responsible for maximizing the profitability of the retail division through strong relationships with cross-functional partners, influencing strategy, and providing timely feedback. Oversees staffing, merchandising, communication, operations, and creating a selling culture in stores to drive sales and deliver an exceptional customer experience. Leads by example, ensuring all Senior Store Managers and Store Managers foster a purpose-driven leadership approach. Regular store visits assess service quality, selling skills, operational efficiency, and adherence to company leadership competencies.

Responsibilities

• Drive profitability and efficiency by collaborating with leadership on tools and resources for store teams to operate at peak performance, ensuring a superior customer experience and maximizing sales.
• Actively participate in seasonal planning to proactively address potential issues and clarify the impact of decisions on store teams and customer experience.
• Act as a gatekeeper for retail team tasks, ensuring feasibility, appropriate timing, and a clear return on investment for labor spent.
• Demonstrate leadership in driving district KPIs, focusing on sales, profitability, ATV, UPT, conversion, mixed cart, and customer capture.
• Monitor and evaluate individual and store performance in sales, expense budgets, shrink mitigation, customer engagement, leadership, and culture; implement action plans to achieve goals.
• Foster a selling-through-service environment, integrating in-store and omni-channel experiences.
• Ensure all district employees are trained in company standards for appearance, performance, and product knowledge.
• Benchmark against competitors to exceed customer expectations and coach managers on effective staffing and scheduling for sales and profitability.
• Recruit, hire, train, and lead Senior Store Managers and Store Managers, maintaining indirect responsibility for all district employees.
• Schedule staff to meet payroll and productivity goals while maintaining professionalism in handling employee or customer issues.
• Provide regular coaching and feedback to Senior Store Managers and Store Managers, conducting performance appraisals and HR documentation efficiently.
• Handle disciplinary actions, including terminations, within company guidelines.
• Supervise loss prevention policies, maintain acceptable inventory shortage levels, and ensure proper handling of workers' compensation and liability reports.
• Ensure store safety by identifying and correcting hazardous situations.
• Maintain visual merchandising standards and current floor sets across all stores.
• Communicate merchandising and product opportunities to business partners weekly or as needed.
• Assure appropriate inventory levels based on sales trends and market needs, recommending profile changes when necessary.
• Complete required paperwork accurately and on time, communicating local competition and business conditions to the executive team.
• Monitor payroll and other store expenses within approved budgets.
• Ensure all management staff complete necessary training and new Store Managers are trained using Center of Excellence Stores.
• Communicate policy and procedure changes to district managers and ensure proper implementation.
• Oversee efficient execution of new store openings and remodels within the district.
• Inspire brand stewardship among all associates at every level.

Requirements

• High school diploma or equivalent; college preferred but not required (equivalent work experience considered).
• 5+ years of apparel retail experience.
• 5+ years of management experience.
• Multi-unit management experience.
• New store opening experience.
• Strong written and verbal communication skills.
• Proven problem-solving skills and sound decision-making abilities.
• Understanding of business and organizational agility.
• Strong planning, organization, and resource alignment skills.
• Authorization to work in the United States without sponsorship.

Leadership Competencies

• Leading Self: Inspiring Trust, Adaptability, Mature Confidence, Career and Self Development.
• Leading Others: Driving Execution, Building Organizational Relationships, Empowering Others, Fostering Open Dialogue, Attracting & Developing Talent, Leadership Versatility.

Work Environment

This position oversees the West District and can be located in Denver, CO; Minneapolis-St. Paul, MN; or Salt Lake City, UT.

• Travel is required.
• Sitting (50% of working hours) and standing (50% of working hours).
• Continuous arm, hand, and wrist movement (e.g., typing).
• Occasional reaching, twisting, and bending.
• Noise level no greater than casual conversation.
• Ability to work in cubicle workstations or office settings with temperatures ranging from 65-75 degrees.
• Ability to maintain a disruption-free work environment (e.g., home office) with a permanently housed home network modem/router and company-issued equipment.

Benefits

• Multiple medical plan options.
• Dental and vision plans.
• Medical and Dependent Care Flexible Spending Accounts.
• Health Savings Account with company contributions.
• Company-paid life insurance and AD&D.
• Company-paid short-term disability.
• Voluntary benefits: Accident, Critical Illness, Hospital Indemnity, Long-Term Disability, and Supplemental Life Insurance.
• 401(k) employer match.
• Parental leave.
• Paid holidays: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day.
• Paid Time Off with a "take it as you need it" policy for exempt employees.
• Daily pay available.
• 40% employee discount.

Pay

Compensation range: $120,000 - $160,000 per year. Eligible for company bonus and long-term incentive programs upon hire. Compensation is based on experience and qualifications.