Retail Customer Service - Porter Ranch Rack

About the role

Thriving in a fast-paced, high-energy environment, Nordstrom Rack team members continuously move and collaborate with teammates to create a welcoming and inclusive atmosphere for all customers. Ensuring a quick and easy customer experience and keeping the store clean and clutter-free is a key part of the job.

Responsibilities

• Work with the team to ensure the salesfloor stays "runway ready" and is sized and filled in through re-merchandising and straightening throughout the day.
• Assist customers when cashiering with a variety of transactions across different platforms (in-store, online and mobile), including operating a point-of-sale system, bagging items of all sizes, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience.
• Create a smooth fitting room experience when supporting as a fitting room attendant by greeting and assisting customers and sorting and returning clothing to the floor.
• Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
• Demonstrate expertise in all technologies used in the store environment.
• Adequately adhere to all operational, merchandise and asset protection standards.
• Promote initiatives like our Nordstrom Rewards program.

Stock Support and Fulfillment

• Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments.
• Fulfill customer orders in a timely manner following quality standards.
• Prepare and ship customer’s orders following quality, packing and shipping standards.
• Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes.
• Aid in maintaining clean and organized selling floors and stockrooms.
• Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures.

Qualifications

• Clear, effective communication with strong interpersonal skills.
• Accountability, initiative and a high level of ownership.
• Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment.

Skills

• The ability to work a flexible schedule based on business needs.
• Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing and pulling.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
• Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Benefits

Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement
• Paid Time Off
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.