Retail Customer Service

About the role

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. They are expected to promptly resolve customer concerns, ensure maximum client satisfaction, stay up‑to‑date with product features, and maintain high quality and visual standards of products and the store while achieving excellent customer service and consistently meeting the store’s sales goals. The role is part‑time at $16.83 per hour, working out of multiple locations: Store #1179 at 3984 US Route 22, Loveland, OH 45140 and Store #1201 at 10869 Montgomery Rd, Ste E, Cincinnati, OH 45242. The position involves contact with customers (including minors) and access to cash, payment methods, electronic equipment, personal information, store merchandise and other valuables, necessitating a criminal