Retail Customer Service Associate
FedEx Office · Irving, TX · 3 wk ago
Customer ServiceFull-time
General Duties and Responsibilities
- Fulfills instructions from supervisors and assists other team members in store functions
- Trains store team members
- Demonstrates consultative behaviors to understand and address customer needs
- Provides an outstanding customer service experience by anticipating needs, suggesting alternatives, and finding solutions
- Takes complex customer orders, provides accurate pricing, and prepares goods for shipping
- Maintains a safe, clean, and orderly retail store
- Ensures confidentiality of customer data and handles documents, media, and packages carefully
- Processes financial transactions and completes required paperwork
- Follows FedEx Office standard operating procedures and adheres to policies and procedures
Minimum Qualifications and Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
Essential Functions
- Ability to stand for entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend, twist, communicate effectively, cooperate, and concentrate for extended periods
- Able to work with minimal supervision and follow FedEx Office standards
- Regular attendance and adherence to business hours
Pay
Details about pay are not provided in the job posting.
Benefits
No specific benefits are mentioned in the job posting.
Schedule
No specific schedule details are provided in the job posting.
Qualifications
No specific qualifications beyond those listed are mentioned in the job posting.
Skills
No specific skills are mentioned in the job posting.
Benefits
No specific benefits are mentioned in the job posting.
Pay
No specific pay details are provided in the job posting.
Schedule
No specific schedule details are provided in the job posting.