Retail Associate / Customer Service

The most important responsibility

The most important responsibility of our Client Service Associates is to create a welcoming, supportive experience for every client. Helping them explore our massage services and Wellness Program in a way that feels personalized, thoughtful, and aligned with their wellness goals.

Responsibilities

• Helping clients explore massage services and Wellness Program
• Booking appointments with attention to detail
• Sustaining a clean and comfortable studio atmosphere
• Answering the phone in a way that reflects exceptional care
• Matching clients with the Massage Therapists who can best support their goals
• Treating clients with warmth and respect

Requirements

• At least two years of sales and customer service experience in a retail environment
• Team-oriented thinking and ability to learn new computer software
• Experience with Mind Body software is a plus

Qualifications

• Positive attitude

Skills

• Customer service skills
• Attention to detail
• Computer software proficiency (Mind Body software a plus)

Benefits

• A warm, professional atmosphere
• Training and proven processes to support success
• Variety in work that is both challenging and rewarding
• Opportunity to earn sales bonuses
• FREE monthly massage and product discounts
• Friends & Family discounts
• Closed all major holidays and Sundays

Pay

Details TBD

Schedule

Details TBD