Retail Customer Service Associate

About the role

The Store Consultant consistently delivers a positive customer experience by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This role is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. Responsibilities include taking orders, coordinating store activities, providing pricing and product information, and recommending appropriate FedEx Office products and services.

Responsibilities

• Follow instructions of supervisors and assist other team members in performing store functions, including training new team members.
• Demonstrate consultative behaviors to understand each customer’s individualized needs and recommend appropriate FedEx Office products and services.
• Provide an outstanding customer service experience by anticipating needs, suggesting alternatives, and resolving problems quickly.
• Take complex customer orders, provide accurate pricing, and assemble parcels for shipping (wrapping, weighing, labeling, etc.).
• Operate and maintain printing, binding, and related equipment using customer-supplied materials.
• Maintain a safe, clean, and orderly retail store, including stocking materials and managing production queues.
• Process financial transactions using a Point of Sale (POS) terminal, handle cash, and complete financial paperwork.
• Stay current on retail merchandising materials and ensure proper display of products and signage.
• Prevent errors and waste, and complete tasks based on priority with minimal supervision.
• Adhere to FedEx Office policies, including confidentiality of customer data and handling of documents.
• Perform multiple tasks simultaneously in a fast-paced environment.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Essential Functions

• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Consistent ability to bend/twist at the waist and knees.
• Consistent ability to communicate effectively with customers, vendors, and team members.
• Consistent ability to perform work activities requiring cooperation and instruction.
• Consistent ability to function in a fast-paced environment under substantial pressure.
• Consistent ability to maintain attention and concentration for extended periods.
• Consistent ability to work with minimal supervision.
• Regular attendance and adherence to established business hours.

Preferred Qualifications

• Contributes to process improvements and cost reduction initiatives to optimize profitability.
• Applies Quality concepts in daily activities to support FedEx Office Quality initiatives.