Retail Customer Service

About the role

This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Wholesale Product Specialists promptly resolve customer concerns to ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. The role focuses on achieving excellent customer service while consistently meeting the store’s sales goals.

Store #1217 is located at 70 Walnut St., Dayton, OH 45402. This is a full-time position starting at $17.50 per hour.

Job duties involve contact with customers (including minors), handling cash and payments, accessing electronic equipment, managing personal information, and safeguarding store merchandise. Due to these responsibilities, a criminal history review is required to protect the business, its operations, reputation, and the safety of customers, staff, and the public.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for an employment work visa now or in the future
• Must have a valid, unrestricted Driver’s License
• Able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation
• Willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

• High School diploma or GED
• At least one (1) year of experience working in delivery, retail, or customer service
• Previous work experience selling paint and paint-related products
• Previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent, and passion help us achieve great results for customers and our business.

Sherwin-Williams invests in its employees through rewards, benefits, and flexibility to enhance health and well-being, career growth opportunities, and an inclusive, supportive team environment.

Pay

Starting at $17.50 per hour.

Benefits

A wide range of world-class benefits is offered, including retirement, healthcare, total well-being, and commuter benefits. A general description of benefits can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings eligible upon hire.