Retail Customer Service Associate Part Time

About the Role

Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. Team Members carry out job functions and responsibilities as assigned, support the application of club policies, procedures and compliance, and strive for flawless execution while holding themselves accountable.

Key Accountabilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner
• Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols
• Reviews and maintains the AP Alert Binder according to AP standards
• Follows BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items
• Records register receipt discrepancies and notifies front line to immediately rectify the situation
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
• Ensures execution of repack awareness guidelines by inspecting known repack articles
• Monitors member and visitor traffic entering and exiting the club
• Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures
• Maintains high standards of safety for members and team members
• Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building
• Processes empty water jug return vouchers to members
• Maintains all club policies and procedures
• Performs other duties as assigned, including working in other departments as needed
• Regular, predictable, full attendance is an essential function of this job

Qualifications

• Strong interpersonal skills and an attention to detail are required
• Basic math skills preferred
• Ability to use a smart handheld device
• Must successfully complete required training and certification processes
• Must be employed with the company for at least 6 months
• At least 18 years of age, except in the following states: Indiana – At least 19 years of age; Delaware – At least 21 years of age

Working Conditions

• All the time is spent standing and moving about on hard surfaces
• Will at times require bending, pulling, reaching, stooping and climbing ladders/step stools
• May require occasional lifting up to 30 lbs
• Exposure to both indoor and outdoor temperatures

Pay

The pay range for this position is $17.00 - $20.50