Retail Customer Service Associate Part Time

Job Summary

Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members.

Team Members

• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures and compliance.
• Strive for flawless execution and hold ourselves accountable.
• Act with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment for our members and each other.
• Embrace inclusion and diversity, by working together with collaboration and respect.
• Work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt so we can move as fast as the world around us.
• Maintain a friendly and positive attitude.

  Major Tasks, Responsibilities, And Key Accountabilities

  • Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
  • Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
  • Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
  • Reviews and maintains the AP Alert Binder according to AP standards.
  • Follows the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
  • Records register receipt discrepancies and notifies front line to immediately rectify the situation.
  • Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
  • Maintains high standards of safety for members and team members.
  • Makes inspections of team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
  • Processes empty water jug return vouchers to members.
  • Maintains all club policies and procedures.
  • Performs other duties as assigned, including working in other departments as needed.

    Qualifications

    • Strong interpersonal skills and an attention to detail are required.
    • Basic math skills preferred.
    • Ability to use a smart handheld device.
    • Must successfully complete required training and certification processes.
    • Must be employed with the company for at least 6 months.
    • At least 18 years of age, except in the following states:
      • Indiana – At least 19 years of age
      • Delaware – At least 21 years of age

      Environmental Job Conditions

      • All the time is spent standing and moving about on hard surfaces.
      • Will at times require bending, pulling, reaching, stooping and climbing ladders/step stools.
      • May require occasional lifting up to 30 lbs.
      • Exposure to both indoor and outdoor temperatures.

      Pay Range

      The pay range for this position is $16.75 - $20.10. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.