Retail Consultant - New York / New Jersey

About the role

Focal Systems is a Silicon Valley startup focused on retail AI solutions. This role is primarily field-based, requiring approximately 75–100% of time spent visiting stores in the NY/NJ area. Occasional overnight stays may be required.

Responsibilities

• Ensure exceptional day-to-day support for retail partners and maximize return on investment from their partnership with Focal and our technology solutions.
• Work closely with both new pilot projects and established retail clients, owning the onboarding process and ongoing engagement with their stores.
• Act as the key link between the retailer and the wider Focal team.
• Drive change management and adoption by providing an exceptional onboarding experience for Focal's customers, identifying and removing barriers to utilization.
• Act as the voice and champion of the customer, proactively addressing challenges and enhancing requests to influence Focal's product roadmap.
• Facilitate internal collaboration across Focal's teams to ensure the best possible outcomes for our customers.
• Demonstrate measurable ROI to the customer by quantifying improvements in store operations through continuous monitoring and analysis, and making data-driven recommendations.

Requirements

• Bachelor's degree or equivalent experience.
• Mid or senior-level experience within the retail sector, ideally in grocery, or 5+ years in a technology client-facing role, including customer success, account management, consulting, project management, change management, or onboarding/training.
• Exceptional communication, interpersonal, and listening skills.
• Strategic thinking skills and high intellectual curiosity.
• A start-up mindset and work ethic aligned with Focal's core values.
• The ability to commute to stores as required.

Qualifications

• Experience in digital transformation and/or process improvement initiatives.
• Knowledge of retail operations and technologies.
• Ability to analyze data and make actionable recommendations.
• Strong problem-solving and critical thinking skills.

Skills

• Exceptional communication and interpersonal skills.
• Strategic thinking and high intellectual curiosity.
• A start-up mindset and work ethic.
• Ability to manage multiple priorities in a fast-paced, unstructured environment.

Benefits

• Competitive Salary & Attractive Stock
• Healthcare Plans
• Generous Paid Time Off
• Parental Leave
• Learning and Development Budget

Pay

$120,000 to $150,000 On-Target-Earnings (80/20 split between base and bonus) + stock options

Schedule

This role is primarily field-based, with approximately 75–100% of time spent visiting stores in the NY/NJ area. Occasional overnight stays may be required.