Retail Consultant | Aesop World Trade Center | Full Time

About the role

Aesop seeks a Retail Consultant to introduce and sell our products through genuine, personalized conversations. We look for individuals passionate about our brand and values, who connect authentically, master storytelling, and deliver unparalleled customer experiences. If you are customer-focused, commercially driven, and committed to personal growth, we invite you to join our dynamic retail environment.

Responsibilities

• Drive Personal Performance (40%)
  • Actively contribute to store goals by understanding and driving key performance indicators (KPIs).
  • Agree and action a personalized SMART monthly commercial plan with your Store Manager, breaking targets into weekly and daily goals.
  • Utilize data and insights to continuously optimize performance and identify growth opportunities.
  • Share innovative ideas to enhance traffic, conversion, and customer loyalty.
• Customer Experience (40%)
  • Connect with customers through storytelling, understanding their needs, and projecting products into their world.
  • Craft exceptional and personalized customer journeys using Aesop’s unique approach, from warm welcome to thoughtful product demonstrations and regimen building.
  • Confidently lead customers to the sink/fragrance area, demonstrating recommended products on their hands.
  • Ensure a memorable departure by offering full regimens, providing samples, and concluding with a warm invitation to return.
  • Embody Aesop's values in all actions and seek support for continuous improvement.
• Commit to Learning & Development (10%)
  • Proactively complete retail induction and ongoing learning pathways (Methodos).
  • Prioritize practicing and refining customer experience capabilities, especially during quieter periods.
  • Attend and apply learning from all product and campaign training, sharing expertise with colleagues.
  • Actively seek feedback and coaching to develop knowledge, skills, and career within Aesop.
• Execute Retail Essentials (10%)
  • Adhere to Aesop’s grooming guidelines and uphold retail standards, ensuring the "five senses" experience is consistently delivered.
  • Diligently complete stock, inventory, and store presentation tasks.

Requirements

• Experience working as part of a customer-focused team, ideally within retail or hospitality, with a keen eye for detail in selling and delivering tailored experiences.
• A merchant mindset, both customer-focused and commercially driven.
• Exceptional verbal and written communication skills, with confidence in tactile product demonstrations.
• A deep passion for selling premium products and excitement for Aesop’s skincare and fragrance offerings.
• Flexible scheduling availability, including the capacity to work 5 full days per week with at least one guaranteed weekend day.
• Physical ability to work on the sales floor for extended periods, walk up and down stairs/ladder as necessary, and lift up to 25 lbs. regularly.

Benefits

• Hourly rate of $21.50.
• Monthly Incentive Program based on sales performance.
• Time Off: Vacation, Paid Time Off, or Paid Sick Leave (allotments dependent on local laws).
• Access to Company Perks, including VIP access to L’Oréal’s internal shop for discounted products.
• Learning & Development Opportunities: Unlimited access to e-learnings, lunch & learn sessions, mentorship programs, and more.
• Access to Employee Resource Groups.
• Access to Mental Health & Wellness Programs.

Aesop and L'Oréal are dedicated to building a diverse, inclusive, and innovative workplace. We encourage applications from candidates who may not meet every requirement but are excited about this role.