Retail Consultant | Aesop WTC | Part Time

Purpose of the Role

We believe in cultivating exceptional experiences, and as our Retail Consultant, you are at the heart of it, introducing and selling our products through genuine and personalized conversations.

The Role in Action

• Drive Personal Performance (40%): Actively contribute to store goals by understanding and driving key performance indicators (KPIs). Agree and act on a personalized SMART monthly commercial plan with your Store Manager in which targets are broken down into weekly and daily goals. Utilize data and insights to continuously optimize performance and identify opportunities for growth. Share innovative ideas to enhance traffic, conversion, and customer loyalty.
• Customer Experience (40%): The master of storytelling, connect with customers and understand their needs and project products into their world. Craft the exceptional and personalized customer journey with Aesop’s unique approach, from a warm welcome and genuine engagement to thoughtful product demonstrations and regimen building. Confidently lead customers to the sink/fragrance area with their hands, body, and words, and demonstrate recommended products on the customer’s hand. Ensure a memorable departure and build lasting relationships through attentive service, offering full regimens to provided samples, and concluding the interaction with a warm invitation to return. Embody Aesop's values in all actions, seeking support for continuous improvement.
• Commit to Learning & Development (10%): Proactively complete your retail induction and ongoing learning pathways (Methodos). Prioritize practicing and refining your customer experience capabilities, especially during quieter periods. Attend and apply learning from all product and campaign training, sharing your expertise with colleagues. Actively seek feedback and coaching to develop your knowledge, skills, and career within Aesop.
• Execute Retail Essentials (10%): Adhere to Aesop’s grooming guidelines and uphold our retail standards, ensuring the "five senses" experience is consistently delivered. Diligently complete stock, inventory, and store presentation tasks.

What you will bring

• Experience successfully working as part of a customer-focused team, ideally within retail or hospitality, with a keen eye for detail in selling and delivering tailored experiences.
• A merchant mindset, both customer-focused and commercially driven.
• Exceptional verbal and written communication skills, with confidence in tactile product demonstrations.
• A deep passion for selling premium products and an excitement for Aesop's offerings, including skincare and fragrance.

What’s on offer

• Hourly rate: $21.50
• Monthly Incentive Program - eligible for Monthly Incentive Program based on sales performance for the month
• Access to Company Perks (VIP Access to L'Oréal’s Internal Shop for Discounted Products)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups
• Access to Mental Health & Wellness Programs